摘 要 随着“十三五”期间全面深化改革的不断推进，S 机场在薪酬管理的内容、 模式、方法等方面有了明显的提升和发展，但 S 机场固有的薪酬管理体制中还存 在许多问题，影响了 S 机场对优秀人才的吸引，制约了在职人员的工作积极性， 抑制了企业的发展。因此，为了保证企业在新一轮的改革浪潮中更好的生存，充 分调动企业员工和管理人员的积极性，对现有的薪酬激励机制进行优化设计，并 保证其有效实施，具有重要的现实意义。 本文主要包含六个方面内容。第一，对研究的背景和意义进行论述，阐明进 行薪酬优化研究的重要性，明确研究问题、主要内容；第二，对薪酬体系理论与 研究进行总结归纳，最终确定研究方法、思路和框架；第三，对 S 机场现有的人 力资源情况、薪酬体系进行阐述说明；第四，对 S 机场现有薪酬体系中存在缺乏 外部竞争力和内部公平性以及非货币性薪酬等主要问题与其影响因素进行实证 探讨与分析；第五，针对存在的问题对 S 机场薪酬体系做出改进方案并对方案提 出保障措施；第六，对全文进行总结概况。 本文采用理论研究与案例分析相结合的方法，旨在依据现代的薪酬管理理 论，采用科学的薪酬管理手段，对 S 机场现有的薪酬体系进行优化，有助于建立 合理的薪酬体系，激励员工的积极性，促进企业人力资源有效配置，使薪酬激励 制度成为完成民航企业战略发展目标提供有力支撑。同时，为同类企业薪酬激励 制度的制订提供参考。 关键词：S 机场，薪酬管理，外部竞争力，内部公平性，非货币性薪酬III TABLE OF CONTENTS ABSTRACT....................................................................................................................I 摘 要....................................................................................................................... II List of Tables..............................................................................................................VII 表 目 录...................................................................................................................VIII List of Figures..............................................................................................................IX 图 目 录.......................................................................................................................X Chapter I Introduction....................................................................................................1 1.1 Research background............................................................................................1 1.2 Research purpose and significance.......................................................................2 1.3 Research methods.................................................................................................3 Chapter II Theoretical Background and Literature Review...........................................4 2.1 Compensation and compensation management....................................................4 2.1.1 The concept and composition of compensation.............................................4 2.1.2 The concept and type of compensation system..............................................7 2.2 Theoretical background........................................................................................9 2.2.1 Incentive theory............................................................................................. 9 2.2.2 Compensation system 3P theory..................................................................11 2.3 Literature Review............................................................................................... 13 2.3.1 International research...................................................................................13 2.3.2 Domestic research........................................................................................15 Chapter III Case Description........................................................................................18 3.1 S Airport overview............................................................................................. 18 3.1.1 Company profile.......................................................................................... 18 3.1.2 Organizational structure...............................................................................19 3.1.3 Personnel status............................................................................................20 3.2 S Airport compensation System......................................................................... 22 3.2.1 Compensation styles.................................................................................... 22 3.2.2 Compensation structure............................................................................... 23 3.2.3 Compensation adjustment............................................................................29 Chapter IV Case Analysis............................................................................................ 32 4.1 Compensation investigation and analysis...........................................................32 4.1.1 Questionnaire survey for S Airport compensation system.......................... 32IV 4.1.2 Analysis of the results of the questionnaire survey..................................... 32 4.1.3 Employee interviews with the S Airport compensation System..................34 4.1.4 Analysis of interview results........................................................................36 4.2 Problems and cause analysis of compensation system.......................................37 4.2.1 Insufficient external competitiveness.......................................................... 37 4.2.2 The compensation level is weakened...........................................................38 4.2.3 Deficiency of internal fairness.....................................................................39 4.2.4 Performance pay does not play an incentive role........................................ 39 4.2.5 Non-monetary compensation is not flexible and targeted........................... 41 Chapter V S Airport Compensation System Optimization Plan.................................. 42 5.1 The objectives of compensation system optimization........................................42 5.2 The principles of compensation system optimization........................................ 44 5.3 The main contents of the compensation system optimization plan....................45 5.3.1 Market-leading compensation system..........................................................45 5.3.2 Position sequence compensation system..................................................... 46 5.3.3 Competency model...................................................................................... 47 5.3.4 Performance appraisal system......................................................................48 5.3.5 Benefit system..............................................................................................55 5.4 Guarantee measures............................................................................................56 5.4.1 Construction of relevant systems for human resources management..........56 5.4.2 Publicity and communication...................................................................... 56 5.4.3 Employee participation and training............................................................57 Chapter VI Conclusion.................................................................................................59 6.1 Research conclusion........................................................................................59 6.2 Research limitations and prospects.................................................................60 Reference......................................................................................................................61 Appendix I....................................................................................................................65 Appendix II...................................................................................................................67V 目 录 ABSTRACT....................................................................................................................I 摘 要....................................................................................................................... II List of Tables..............................................................................................................VII 表 目 录...................................................................................................................VIII List of Figures..............................................................................................................IX 图 目 录.......................................................................................................................X 第一章 绪论..................................................................................................................1 1.1 研究背景............................................................................................................ 1 1.2 研究目的和意义................................................................................................ 2 1.3 研究方法............................................................................................................ 3 第二章 文献综述和相关理论背景..............................................................................4 2.1 薪酬与薪酬管理................................................................................................ 4 2.1.1 薪酬的涵义及构成.....................................................................................4 2.1.2 薪酬体系的涵义及类型.............................................................................7 2.2 理论背景............................................................................................................ 9 2.2.1 激励理论.....................................................................................................9 2.2.2 薪酬体系 3P 理论.....................................................................................11 2.3 文献综述.......................................................................................................... 13 2.3.1 国外研究...................................................................................................13 2.3.2 国内研究...................................................................................................15 第三章 案例介绍........................................................................................................18 3.1 S 机场概况.......................................................................................................18 3.1.1 公司简介...................................................................................................18 3.1.2 组织架构...................................................................................................19 3.1.3 人员现状...................................................................................................20 3.2 S 机场薪酬体系...............................................................................................22 3.2.1 薪酬形式...................................................................................................22 3.2.2 薪酬结构...................................................................................................23 3.2.3 薪酬调整...................................................................................................29 第四章 案例分析........................................................................................................32 4.1 薪酬调查与分析.............................................................................................. 32 4.1.1 针对 S 机场薪酬体系的问卷调查.......................................................... 32VI 4.1.2 问卷调查结果分析...................................................................................32 4.1.3 针对 S 机场薪酬体系的员工访谈.......................................................... 34 4.1.4 访谈结果整理分析...................................................................................36 4.2 薪酬体系存在的问题及成因分析.................................................................. 37 4.2.1 外部竞争力不足.......................................................................................37 4.2.2 薪酬等级作用弱化...................................................................................38 4.2.3 内部公平性欠缺.......................................................................................39 4.2.4 绩效工资未起到激励作用.......................................................................39 4.2.5 非货币性薪酬缺乏灵活性和针对性.......................................................41 第五章 机场薪酬体系优化方案................................................................................42 5.1 薪酬体系优化的目标...................................................................................... 42 5.2 薪酬体系优化的原则...................................................................................... 44 5.3 薪酬体系优化方案主要内容.......................................................................... 45 5.3.1 建立市场领先的薪酬体系.......................................................................45 5.3.2 建立岗位序列薪酬体系...........................................................................46 5.3.3 建立能力素质模型...................................................................................47 5.3.4 完善绩效考核体系...................................................................................48 5.3.5 完善福利制度...........................................................................................55 5.4 保障措施.......................................................................................................... 56 5.4.1 加强人力资源管理相关制度的建设.......................................................56 5.4.2 加强宣传力度，与员工进行充分的沟通...............................................56 5.4.3 重视员工参与，加大培训力度...............................................................57 第六章 总结结论........................................................................................................59 6.1 研究结论.......................................................................................................59 6.2 研究局限与展望...........................................................................................60 参考文献......................................................................................................................61 附录一..........................................................................................................................65 附录二..........................................................................................................................67VII List of Tables Table 2-1: Herzberg's Two-Factor Theory...........................................................................11 Table 3-1: Age structure of in-service personnel.................................................................21 Table 3-2: Management post compensation standard..........................................................24 Table 3-3: Technical post compensation standard...............................................................25 Table 3-4: Production post compensation standard.............................................................26 Table 3-5: Safety award coefficient.....................................................................................28 Table 4-1: Composition of in-depth interviews...................................................................36 Table 4-2: The composition of post performance compensation.........................................40 Table 5-1: Performance appraisal methods..........................................................................48 Table 5-2: Monthly performance floating ratio of passenger throughput............................49 Table 5-3: Conversion of performance evaluation score and performance coefficient.......54VIII 表 目 录 表 2-1：赫兹伯格双因素理论...........................................................................................11 表 3-1：在职人员年龄结构...............................................................................................21 表 3-2：管理岗位工资标准...............................................................................................24 表 3-3：技术岗位工资标准...............................................................................................25 表 3-4：生产岗位工资标准...............................................................................................26 表 3-5：安全奖系数...........................................................................................................28 表 4-1：深度访谈人员情况...............................................................................................36 表 4-2：岗位绩效工资构成...............................................................................................40 表 5-1：绩效考核方式.......................................................................................................48 表 5-2：旅客吞吐量同比的月度绩效上浮比例...............................................................49 表 5-3：绩效评估得分与绩效系数的换算.......................................................................54IX List of Figures Figure 2-1: Compensation composition.........................................................................5 Figure 2-2: Herzberg's Two-Factor Theory..................................................................10 Figure 3-1: SAirport’s organization structure..............................................................20 Figure 3-2: Professional distribution of in-service personnel......................................21 Figure 3-3: Educational structure of the in-service personnel..................................... 22 Figure 4-1: Compensation level satisfaction................................................................33 Figure 4-2: Compensation structure satisfaction..........................................................33 Figure 4-3: Compensation incentive effect satisfaction...............................................34 Figure 5-1: The relationship between evaluation score and coefficient.......................54X 图 目 录 图 2-1: 薪酬构成.........................................................................................................5 图 2-2: 赫兹伯格双因素理论...................................................................................10 图 3-1: S 机场集团公司组织机构............................................................................20 图 3-2: 在职人员专业分布.......................................................................................21 图 3-3: 在职人员学历构成.......................................................................................22 图 4-1: 薪酬水平满意度...........................................................................................33 图 4-2: 薪酬结构满意度...........................................................................................33 图 4-3: 薪酬激励效果满意度...................................................................................34 图 5-1: 绩效得分与绩效系数关系...........................................................................541