电力行业作为国民经济中的支柱产业之一，关系国计民生，对国家经济命 脉有关键影响作用。国家电网作为体量庞大且具有垄断性质的国有电力企业， 其探索有效的员工绩效考核及激励制度对于我国的电力资源管理以及供电事业 发展均具有极大的必要性。H 供电公司作为大型供电企业，当前已建立绩效考 核及激励制度，其绩效激励制度和薪酬激励机制落实良好，并带动员工结构整 体性变革，提高了员工监督管理效率，带动配套性机制协同创新等。然而，其 当前依旧存在部分问题，这限制了 H 供电公司绩效考核及激励制度的健全和完 善。企业人力资源结构不优，绩效激励落实性低，员工存在抵触心理等问题， 是企业通过绩效激励制度挖掘员工动能的阻碍因素。 据此，本文运用文献分析法、案例分析法、数据研究法以及调查法等研究 方法，以国家电网的子公司 H 供电公司员工绩效考核及激励制度为研究内容， 基于目标管理法，尝试进行 H 供电公司员工绩效激励制度落实方式设计，阐释 员工绩效激励体系优化思路，明确员工绩效激励优化方案构成，推进员工绩效 激励考核标准体系建构，并研究 H 供电公司员工绩效激励制度落实方式执行问 题。从员工绩效激励制度落实方式，员工绩效激励过程优化执行方法以及员工 绩效激励配套制度完善策略等角度，对涉及的方案加以执行和优化，并探索以 制度保障、人员保障和组织保障为主体构成部分的保障性机制，旨在全面提高 H 供电公司员工绩效考核及激励制度的合理性，以良好的绩效考核及激励制度 提高 H 供电公司的发展水平 关键词：电力企业；绩效；目标管理；激励哈尔滨工业大学工商管理硕士学位论文 II Abstract The electric power industry is one of pillar industries in the national economy, which is related closely to national economy and people's livelihood, significantly impacting on the lifeline of the national economy. As a large and monopolistic state-owned power enterprise, the effective exploration of employee performance incentive and assessment mechanism is of great necessity for power resources management and power supply development in China. As a large power supply enterprise, H Power Supply Company currently establishes performance incentive and evaluation mechanism. Its performance appraisal system and performance appraisal salary mechanism have been well implemented, which has brought about the overall revolution of the staff structure, improved the efficiency of staff supervision and management, and promoted the coordination and innovation of supporting mechanisms. However, there are still some problems, which limit the improvement and perfection of the performance incentive evaluation mechanism of H power supply company. The issues of bad human resources structure, low performance incentive implementation, conflict arose from employees’ psychological problems, obstacle enterprises implementing the performance appraisal motivating mechanism. Accordingly, this paper uses the methods of literature analysis, case analysis, data research and investigation to study the performance incentive mechanism of employees in H Power Supply Company, a subsidiary of State Grid, aiming to optimize and explain the performance incentive mechanism of employees in H Power Supply Company. This paper trying to clarify the composition of employee performance incentive optimization scheme, promote the construction of employee performance incentive evaluation standard system, and study the implementation of H power supply company employee performance incentive mechanism optimization. From the perspectives of employee performance incentive mechanism optimization, employee performance incentive process optimization and enterprise governance structure and internal control optimization, this paper implements and optimizes the schemes prior involved. The supportive mechanism, which is mainly composed with system guarantee, personnel guarantee and organizational guarantee as the components, is comprehensively explored in order to improve the employee哈尔滨工业大学工商管理硕士学位论文 III performance of H power supply company. The rational incentive and assessment mechanism is proved benefit for improving the development H Power Supply Company. Keywords: Electric Power Enterprises; Performance; Management by Objectives; Incentives哈尔滨工业大学工商管理硕士学位论文 IV 目 录 摘要...............................................................................................................................I ABSTRACT.....................................................................................................................II 第 1 章 绪 论..................................................................................................................1 1.1 课题的背景、意义和目的..................................................................................1 1.1.1 课题研究的背景...........................................................................................1 1.1.2 课题研究的目的...........................................................................................2 1.1.3 课题研究的意义...........................................................................................2 1.2 国内外研究现状..................................................................................................3 1.2.1 国外研究现状...............................................................................................3 1.2.2 国内研究现状...............................................................................................4 1.2.3 国内外文献综述的简析.............................................................................. 5 1.3 企业绩效相关概念及理论..................................................................................6 1.3.1 相关概念界定...............................................................................................6 1.3.2 绩效激励目的...............................................................................................6 1.3.3 绩效激励的依据...........................................................................................7 1.3.4 绩效激励的实现路径...................................................................................8 1.4 论文研究的内容及方法......................................................................................8 1.4.1 论文研究的内容...........................................................................................8 1.4.2 论文研究的方法...........................................................................................9 第 2 章 H 供电公司现有员工绩效激励方案现状及问题分析...............................11 2.1 H 供电公司概况..................................................................................................11 2.1.1 企业组织架构分析.....................................................................................11 2.1.2 企业员工情况概述.....................................................................................13 2.2 H 供电公司绩效激励情况.................................................................................17 2.2.1 现有绩效激励制度构成............................................................................ 17 2.2.2 绩效激励信息管理平台............................................................................ 17 2.2.3 薪酬绩效激励结构.....................................................................................19 2.2.4 现有绩效激励薪酬方案............................................................................ 21 2.3 H 供电公司现有绩效激励方案辅助制度.......................................................22 2.3.1 管理制度状况.............................................................................................22 2.3.2 监督制度状况.............................................................................................23哈尔滨工业大学工商管理硕士学位论文 V 2.3.3 契约制度改革.............................................................................................24 2.3.4 聘任制度改革.............................................................................................24 2.4 H 供电公司现有员工绩效激励方案取得成果............................................... 25 2.4.1 带动员工结构整体性变革........................................................................25 2.4.2 提高了员工监督管理效率........................................................................25 2.4.3 带动配套性机制协同创新........................................................................26 2.4.4 提升了员工管理效率.................................................................................26 2.4.5 选聘机制变革.............................................................................................27 2.5 H 供电公司当前绩效激励方案问题归纳........................................................27 2.5.1 岗位薪酬比例结构不合理........................................................................27 2.5.2 绩效激励制度落实性低............................................................................ 28 2.5.3 绩效激励维度单一.....................................................................................28 2.5.4 绩效激励水平不高.....................................................................................28 2.6 本章小结.............................................................................................................29 第 3 章 H 供电公司员工绩效激励优化方案设计....................................................30 3.1 员工绩效激励体系优化思路........................................................................... 30 3.1.1 优化绩效激励思维.....................................................................................30 3.1.2 优化人力资源结构.....................................................................................31 3.1.3 优化绩效激励方法.....................................................................................32 3.2 员工绩效激励优化目标构成........................................................................... 33 3.2.1 绩效激励考核机构.....................................................................................33 3.2.2 绩效激励考核标准.....................................................................................34 3.2.3 绩效激励考核系统.....................................................................................36 3.2.4 绩效激励沟通机制.....................................................................................37 3.3 员工绩效激励考核指标体系建构...................................................................38 3.3.1 绩效激励考核指标.....................................................................................38 3.3.2 考核目标测算方法.....................................................................................39 3.3.3 目标达成核算系统.....................................................................................40 3.3.4 绩效激励落实方案.....................................................................................41 3.4 本章小结.............................................................................................................42 第 4 章 H 供电公司员工绩效激励优化方案保障落实方法...................................43 4.1 员工绩效激励制度落实方式........................................................................... 43 4.1.1 绩效激励组织划分.....................................................................................43 4.1.2 绩效激励维度增加.....................................................................................43哈尔滨工业大学工商管理硕士学位论文 VI 4.1.3 绩效激励流程完善.....................................................................................44 4.1.4 绩效激励政策增强.....................................................................................45 4.2 员工绩效激励过程优化执行方法...................................................................46 4.2.1 丰富数据采集过程.....................................................................................46 4.2.2 薪酬计量过程改善.....................................................................................47 4.2.3 考核激励过程增加.....................................................................................47 4.2.4 绩效激励反馈提升.....................................................................................48 4.3 员工绩效激励配套制度完善策略...................................................................49 4.3.1 提高人力资源管理部门执行水平............................................................49 4.3.2 提高董监高同步监督管理水平................................................................49 4.3.3 提高员工绩效激励的认同水平................................................................50 4.3.4 保障绩效激励体系的动态完善................................................................50 4.4 员工绩效激励方案优化的保障措施................................................................50 4.4.1 制度保障..................................................................................................... 50 4.4.2 人员保障...................................................................................................... 51 4.4.3 组织保障...................................................................................................... 52 4.5 本章小结.............................................................................................................53 结 论.............................................................................................................................. 54