中小企业是我国经济高速增长的重要力量，这些企业能快速的应对市场的变化， 调整自身的产业结构，更重要的是他们能给社会提供很多就业机会，给社会发展做出 贡献。中小企业对于人才上的选择也是具有引导作用的，可以有效激发员工的工作积 极性。因此，中小企业越来越重视企业员工的内部培训问题，人才是每个企业的核心 力量，通过有效的员工培训提升企业自身的整体竞争力。 本论文以上海 MM 印刷包装有限公司为例，对地处郊区的小微企业的员工培训 体系进行研究和分析，并提出一套员工培训体系的优化方案。上海 MM 印刷包装有 限公司领导重视员工管理，慢慢的培养一批能干的管理者和经验丰富的操作工。然而， 企业内部的培训体系存在诸多方面的问题，并产生了一些不良后果，比如员工离职现 象经常发生、员工的工作态度懒散不积极，甚至因发生错误而导致返工的现象。因此， 本文通过对上海 MM 印刷包装有限公司的实地访问观察、与相关领导层访谈、并对 员工发放调查问卷调研的方式，对上海 MM 印刷包装有限公司的员工培训体系现状 进行深入剖析，找出其问题并针对问题提出优化方案。 通过对上海 MM 印刷包装有限公司的调研分析，我们了解该企业在培训方面的 问题有，培训内容不明确，没有将各层次的员工需求进行清楚地分析后并有针对性的 进行培训；培训形式单一等具体情况。本文在通过理论联系实际的基础上，为上海 MM 印刷包装有限公司提出员工培训体系方案，并结合实际情况实施。 关键词，中小企业；员工培训；培训体系III Abstract Small and medium-sized enterprises (SMEs) are an important force in China's rapid economic growth. These enterprises can quickly respond to market changes, adjust their industrial structure, and more importantly, they can provide a lot of employment opportunities to the society and contribute to social development. And small and medium-sized enterprises have a guiding role in the selection of talents, which can effectively stimulate the enthusiasm of staff. Therefore, SMEs pay more and more attention to the training of internal personnel. Talents are the core strength of every enterprise. Through effective staff training, enterprises can enhance their overall competitiveness. Take Shanghai MM Printing and Packaging Co., Ltd. as an example, this paper studies and analyses the internal training system of small enterprises located in suburbs, and optimizes a set of staff training system. The leaders attach importance to staff management, and gradually train a group of competent managers and experienced operators. However, there are many problems in the internal training system of enterprises, and some bad results, such as frequent turnover of employees, lazy and inactive attitude of employees, and even the phenomenon of rework caused by errors. Therefore, through visiting and observation of Shanghai MM Company, interviews with relevant leader, and questionnaire survey of employees, this paper makes an in-depth analysis of the current situation of the staff training system of Shanghai MM Company, finds out its problems and puts forward optimization plans for the problems. Through the investigation and analysis of Shanghai MM Company, we know that the training content is not clear, the needs of employees at all levels are not clearly analyzed and targeted training; the training form is single and so on, and so on. On the basis of integrating theory with practice, this paper optimizes the staff training program for Shanghai MM Packaging Printing Co., Ltd. and carries out it in combination with the actual situation. Keywords: Small and Medium Enterprises; Employee Training; Training System目录 致谢...............................................................................................................................................I 摘要..............................................................................................................................................II Abstract....................................................................................................................................... III 第 1 章 绪论 ................................................................................................................................ 1 1.1 选题背景与研究意义.......................................................................................................... 1 1.1.1 选题背景...................................................................................................................... 1 1.1.2 研究意义...................................................................................................................... 2 1.2 国内外研究现状 ................................................................................................................. 3 1.2.1 国外研究现状 .............................................................................................................. 3 1.2.2 国内研究现状 .............................................................................................................. 4 1.2.3 国内外研究述评 .......................................................................................................... 5 1.3 研究内容与研究框架.......................................................................................................... 6 1.3.1 研究内容...................................................................................................................... 6 1.3.2 研究框架...................................................................................................................... 6 1.4 研究思路与方法 ................................................................................................................ 7 1.5 创新点 ............................................................................................................................... 8 第 2 章 相关理论基础................................................................................................................. 9 2.1 人力资本理论..................................................................................................................... 9 2.2 培训需求分析理论 ........................................................................................................... 10 2.3 培训评估理论................................................................................................................... 11 2.4 本章小结........................................................................................................................... 12 第 3 章 上海 MM 印刷包装有限公司培训业务现状................................................................ 13 3.1 公司基本情况................................................................................................................... 13 3.2 公司人力资源状况 ........................................................................................................... 14 3.3 访谈调研公司培训体系现状 ............................................................................................ 19 3.3.1 访谈调研实施情况..................................................................................................... 19 3.3.2 现有培训制度和流程................................................................................................. 203.3.3 培训内容及形式 ........................................................................................................ 20 3.3.4 培训讲师.................................................................................................................... 21 3.3.5 培训实施情况 ............................................................................................................ 22 3.4 服装辅料印刷包装企业常见培训内容............................................................................. 22 3.4.1 客户管理培训 ............................................................................................................ 22 3.4.2 销售管理培训 ............................................................................................................ 23 3.4.3 团队管理培训 ............................................................................................................ 23 3.4.4 售后服务管理培训..................................................................................................... 24 3.5 本章小结........................................................................................................................... 24 第 4 章 上海 MM 印刷包装有限公司现有培训体系的问题分析............................................. 25 4.1 培训问题及需求调研........................................................................................................ 25 4.1.1 调研目标.................................................................................................................... 25 4.1.2 调研对象.................................................................................................................... 25 4.1.3 调研问卷设计 ............................................................................................................ 25 4.1.4 调研实施.................................................................................................................... 27 4.2 调研结果汇总 .................................................................................................................. 27 4.2.1 调研结果信息汇总.................................................................................................... 27 4.2.2 调研结果数据分析图................................................................................................ 28 4.3 现有培训体系存在的问题................................................................................................ 31 4.3.1 培训需求不明确 ........................................................................................................ 31 4.3.2 缺乏培训层次 ............................................................................................................ 32 4.3.3 培训形式和内容单一................................................................................................. 32 4.3.4 效果评估量化考核机制缺失 ..................................................................................... 32 4.4 培训问题原因分析 .......................................................................................................... 33 4.4.1 管理层面.................................................................................................................... 33 4.4.2 实施层面.................................................................................................................... 33 4.5 三层次培训需求分析....................................................................................................... 33 4.5.1 组织分析.................................................................................................................... 33 4.5.2 工作分析.................................................................................................................... 344.5.3 人员分析.................................................................................................................... 36 4.6 本章小结........................................................................................................................... 36 第 5 章 上海 MM 印刷包装有限公司内部培训体系优化......................................................... 37 5.1 培训体系优化目标 ........................................................................................................... 37 5.1.1 培训体系优化整体目标 ............................................................................................. 37 5.1.2 培训体系优化步骤..................................................................................................... 38 5.2 培训体系优化方案 ........................................................................................................... 39 5.2.1 培训需求分析优化..................................................................................................... 41 5.2.2 培训层次清晰化 ........................................................................................................ 42 5.2.3 丰富培训形式和内容................................................................................................. 44 5.2.4 建立评估考核机制..................................................................................................... 45 5.3 本章小结........................................................................................................................... 47 第 6 章 上海 MM 印刷包装有限公司培训方案的实施和保障................................................. 48 6.1 实施计划........................................................................................................................... 48 6.2 实施培训........................................................................................................................... 49 6.2.1 生产技能培训 ............................................................................................................ 49 6.2.2 业务支撑部门专业技能培训 ..................................................................................... 49 6.2.3 管理和软技能的培训................................................................................................. 50 6.3 资源保障........................................................................................................................... 50 6.3.1 人员保障.................................................................................................................... 50 6.3.2 制度保障.................................................................................................................... 50 6.3.3 经费保障.................................................................................................................... 52 6.3.4 效果保障.................................................................................................................... 52 6.4 优化方案可行性和预期效果分析 .................................................................................... 52 6.4.1 优化方案可行性分析................................................................................................. 52 6.4.2 预期效果分析 ............................................................................................................ 53 6.5 本章小结........................................................................................................................... 53 第 7 章 结论 .............................................................................................................................. 54 7.1 基本结论........................................................................................................................... 547.2 研究的不足和局限性........................................................................................................ 55 7.3 后续研究展望................................................................................................................... 55