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2020年LT公司ZJ项目经理团队绩效考核方案优化研究_硕士论文

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由于技术和时代的不断推进,市场竞争愈来愈激烈,而电力公司所需面临的竞争, 将逐步从简单的物质开始转向对于人才方面的竞争。在应对这样的市场转变情形,大 多数的电力公司将在企业的组织结构方面有所改变,更多地把经营活动分解成众多细 化小型项目,并直接授权于项目经理,由其主要负责。因此,项目经理的工作至关重 要,他的决策正确与否将对企业项目还有其绩效有着很多影响。电力企业的绩效管理 在企业人力资源管理工作中占有很大的比重,由此可以看出更多地提升电力企业的核 心竞争力,就需要对电力企业进行有效的绩效管理。然而在实际过程中,对于企业项 目经理的绩效考核这一工作是比较缺乏的,所以对于项目经理的绩效考核依然存在众 多问题。结合上述提出的各种情况,本文将基于LT公司ZJ项目经理团队绩效考核指 标体系进行深入研究和分析。 首先介绍了课题的研究背景、国内外研究现状,阐述论文研究目的及意义。对绩 效管理相关理论进行研究,包括其基本概念、相关理论以及方法。对比研究了LT公 司ZJ项目经理团队绩效考核现状。对LT公司ZJ项目进行分析介绍,并分析了LT公司 ZJ项目人力资源管理情况;指出LT公司ZJ项目经理团队绩效考核现状及存在的问题, 并给出了LT公司ZJ项目经理团队绩效考核存在问题的原因。其次,完成了LT公司ZJ 项目经理团队绩效考核体系的设计。给出LT公司ZJ项目经理团队绩效考核体系设计 目标、设计内容;对绩效考核指标进行设定,采用工作分解结构确定项目范围和目标 任务,在此基础上,提出了基于BSC的绩效考核体系设计方案,将考核目标和指标模 块化进行整合,补充完善现有考核指标,对绩效考核的权重进行分配,设计了绩效考 核的评分规则。最后,完成LT公司ZJ项目经理团队绩效考核管理设计以及绩效考核 结果的分析。确定绩效管理体系流程,完成了基于PDCA的绩效考核管理设计;完成 了绩效考核结果的分析与处理。采用PDCA循环方法考核内容与方法的检查和修改, 达到绩效考核工作水平得显著提升的效果,最终实现相应考核目标,使团队的绩效得 到明显提升。 关键词:项目经理,绩效改革,关键考核指标,绩效考核管理江苏大学工程硕士学位论文 II ABSTRACT With the increasingly fierce market competition, the competition faced by power companies is increasingly diversified. The core of competition among power companies has gradually shifted from material competition to competition in human resources. In order to better adapt to this market change, many domestic power companies have changed their organizational structure and broken down their business activities into more project modules. The project managers are directly responsible for this. Therefore, the success or failure of the project manager's work affects the success or failure of the power company project and its performance. Power enterprise performance management is the most important part of enterprise human resource management. To improve the core competitiveness of power companies, how to effectively manage performance of power companies becomes very important. In the management practice, due to the lack of performance appraisal for the characteristics of power company project managers, there are many problems in the practical appraisal of project managers' performance appraisal. Based on the above background, this paper studies the performance evaluation index system of the LT company ZJ project manager team. Firstly, it introduces the research background of the subject, the research status at home and abroad, and expounds the purpose and significance of the paper. The relevant theories of performance management are studied, including its basic concepts, related theories and methods. This paper compares and studies the current situation of performance appraisal of ZJ project manager team in LT company. This paper introduces the ZJ project of LT company, and analyses the human resource management of ZJ project of LT company. It points out the current situation and existing problems of ZJ project manager team performance appraisal of LT company, and gives the reasons for the problems of ZJ project manager team performance appraisal of LT company. Secondly, the design of performance appraisal system for ZJ project manager team of LT company is completed. The design objectives and contents of the ZJ project manager team performance appraisal system of LT company are given. The performance appraisal indicators are set, the scope of the project and the objectives and tasks are determined by the work breakdown structure. On this basis, a performance appraisal system design scheme based on BSC is proposed, which integrates the appraisal objectives and indicators modularily, supplements and improves the existing appraisal indicators, and carries out江苏大学工程硕士学位论文 III performance appraisal. The weight is allocated and the scoring rules of performance appraisal are designed. Finally, the design of performance appraisal management for ZJ project manager team of LT company and the analysis of performance appraisal results are completed. Determine the process of performance management system, complete the design of performance appraisal management based on PDCA, and complete the analysis and processing of performance appraisal results. The PDCA cycle method is used to check and modify the content and method of performance appraisal, so as to achieve a significant improvement in the level of performance appraisal, and ultimately achieve the corresponding assessment objectives, so that the team's performance has been significantly improved. Keywords: Project Manager, Performance Reform, Key Assessment Indicators , PerformanceAppraisal Management江苏大学工程硕士学位论文 IV 目 录 摘要...........................................................................................................................................................I ABSTRACT.................................................................................................................................................II 目 录........................................................................................................................................................IV 第一章 绪论................................................................................................................................................1 1.1 研究背景与意义...........................................................................................................................1 1.1.1 研究背景............................................................................................................................1 1.1.2 研究意义............................................................................................................................2 1.2 国内外研究现状...........................................................................................................................3 1.2.1 国内研究现状....................................................................................................................3 1.2.2 国外研究现状....................................................................................................................4 1.3 研究内容与方法...........................................................................................................................6 1.3.1 研究内容............................................................................................................................6 1.3.2 研究方法............................................................................................................................6 第二章 绩效管理相关理论........................................................................................................................8 2.1 绩效考核基本概念.......................................................................................................................8 2.1.1 绩效概念............................................................................................................................8 2.1.2 绩效考核............................................................................................................................9 2.1.3 绩效管理............................................................................................................................9 2.2 绩效管理理论.............................................................................................................................10 2.2.1 系统理论..........................................................................................................................10 2.2.2 目标管理理论..................................................................................................................11 2.2.3 激励体系..........................................................................................................................12 2.3 绩效考核方法.............................................................................................................................12 2.3.1 360 度绩效考核法............................................................................................................13 2.3.2 关键绩效指标法..............................................................................................................14 2.3.3 平衡记分卡......................................................................................................................14 第三章 LT 公司 ZJ 项目经理团队绩效考核现状..................................................................................16 3.1 LT 公司 ZJ 项目人力资源现状..................................................................................................16 3.1.1 LT 公司 ZJ 项目简介.......................................................................................................16 3.1.2 LT 公司 ZJ 项目经理团队情况分析...............................................................................16 3.2 LT 公司 ZJ 项目经理团队绩效考核现状及问题......................................................................19 3.2.1 LT 公司 ZJ 项目经理团队绩效考核现状.......................................................................19 3.2.2 LT 公司 ZJ 项目经理团队绩效考核存在的问题...........................................................21 3.3 LT 公司 ZJ 项目经理团队绩效考核问题原因分析..................................................................24 第四章 LT 公司 ZJ 项目经理团队绩效考核体系设计..........................................................................27 4.1 LT 公司 ZJ 项目经理团队绩效考核体系设计目标..................................................................27 4.1.1 LT 公司 ZJ 项目经理团队绩效考核主体.......................................................................27 4.1.2 LT 公司 ZJ 项目经理团队绩效考核方式.......................................................................27 4.1.3 LT 公司 ZJ 项目经理团队绩效考核目标.......................................................................27 4.2 LT 公司 ZJ 项目经理团队绩效考核体系设计内容..................................................................30江苏大学工程硕士学位论文 V 4.2.1 LT 公司 ZJ 项目经理团队绩效考核权重分配...............................................................30 4.2.2 LT 公司 ZJ 项目经理团队绩效考核评分规则...............................................................31 4.2.3 LT 公司 ZJ 项目经理团队绩效考核关键指标设定.......................................................32 4.3 基于 BSC 的 LT 公司 ZJ 项目经理团队绩效考核体系设计..................................................36 4.3.1 考核目标和指标模块化整合..........................................................................................37 4.3.2 基于 BSC 的关键考核体系设计....................................................................................38 第五章 LT 公司 ZJ 项目经理团队绩效考核管理设计及结果处理......................................................40 5.1 LT 公司 ZJ 项目经理团队绩效考核管理体系流程..................................................................40 5.2 基于 PDCA 的 LT 公司 ZJ 项目经理团队绩效考核管理设计...............................................42 5.3 LT 公司 ZJ 项目经理团队绩效考核结果的处理......................................................................43 5.3.1 绩效考核与薪酬相结合..................................................................................................44 5.3.2 绩效考核与与经理团队个人发展相结合..................................................................... 45 第六章 结论与展望..................................................................................................................................48 6.1 结论.............................................................................................................................................48 6.2 展望.............................................................................................................................................48