摘要 经过 20 多年的高速发展，中国已经成为世界第一大轮胎生产国和天然橡胶、 合成橡胶的主要消费国。作为实体制造型企业，轮胎企业在其生产经营以及产品 和设备的更新换代过程中，不可避免地会产生大量的废旧物资。佳通公司作为中 国产量和销量最大的轮胎制造企业之一，每年产生的废旧物资数量约为 16 万吨。 由于更多地关注生产规模的极速扩张和销售收入的快速增长，而对于废旧物资这 一单一业务的管理关注度不够，导致公司废旧物资流程管理存在诸多的漏洞：管 理手段单一、工作方式粗放、处置办法不多、经济效益低下。同时，由于废旧物 资本身具有较高的残余价值和利润空间，再加上自身管理上的不足，公司下属工 厂的废旧物资管理人员做出了很多损害公司利益的行为，给企业造成了较大的经 济损失。因此，如何再造、优化一整套符合佳通公司自身实际、满足顾客要求、 有效提升公司废旧物资销售收入的业务流程，直接关系到该项业务能否顺利地开 展。 本研究根据佳通公司废旧物资管理过程中所暴露出来的诸多问题，采用企业 流程再造理论、物资管理理论和 3R 制造理论，并运用了多种研究工具和方法， 对公司的流程管理现状和问题成因进行了彻底剖析。在深入洞察废旧物资流程管 理的本质、企业所面临的内外环境和顾客的真实需求的基础上，重点围绕物资分 类、物资入库、库存管理、招标管理和销售管理等五个关键环节，对公司的废旧 物资流程管理进行重新优化、设计，并匹配相应的保障措施，使得佳通公司的废 旧物资流程管理更加适合企业的发展和业务的实际需求，从而提高客户的满意度， 并有效提升公司的废旧物资收益。 因此，本研究对指导轮胎企业进行科学的废旧物资流程管理具有一定的指导 意义。 关键词：佳通公司；废旧物资；流程管理II STUDY ON PROCESS MANAGEMENT OPTIMIZATION OF WATSE MATERIALOF GITI Abstract With more than 20 years of rapid development, China has become the world's largest tire producer and major consumer of natural and synthetic rubber. As a real manufacturing enterprise, tire enterprises inevitably produce a large amount of waste materials in their production and operation as well as in the upgrading of products and equipment. As one of the biggest tire manufacturers in terms of production and sales in China, GITI produces about 160,000 tons of waste materials every year. GITI paid more attention to the scale of production to speed up expansion and sales income rapid growth, but paid less attention to waste materials as a single business management. As a result, various problems occurred, including many loopholes, single management method, extensive working pattern, limited disposal method and low economic benefits in process. In addition, waste material itself has a high residual value and the profit space. The company management has shortcomings, it turns out that the waste materials management personnel in subordinate factories did a lot of damages to the interests of the company for their own interests, causing great economic losses to the enterprise. Therefore, how to rebuild and optimize a set of business process that conforms to the reality of GITI and meets the requirements of customers, and how to effectively improve the sales revenue of waste materials of the company is directly related to whether the business can be carried out smoothly. In view of many problems in the process of waste materials management, this study combines the theory of business process reengineering theory, material management theory and 3R manufacturing theory, uses a variety of research tools and methods and analyzes the status of process management and causes of the problems. Based on in-depth insight into the nature of the waste materials process management, the inner and outer environment the companies face and the real need of the customers, GITI focuses around five key aspects including business classification, business storage, inventory management, bid management and sales management, re-optimizes and designs waste materials process management and matches relevant safeguard measures in order to make this process more suitable for the development of the enterprise and the actual needs of the business, In this way, it is expected to improve the customer satisfaction and effectively increase the company's earnings on waste materials.III Therefore, it has certain directive significance for guiding the scientific waste materials process management of tire enterprises. Keywords: GITI; Waste materials; Process managementIV 目 录 中文摘要 .............................................................................................................. Ⅰ Abstract .............................................................................................................. Ⅱ 第一章 绪论 ......................................................................................................... 1 1.1 研究背景和研究意义.................................................................................. 1 1.2 研究的内容和思路...................................................................................... 4 1.3 研究工具和方法 ......................................................................................... 6 第二章 相关理论综述 ....................................................................................... 8 2.1 企业流程再造理论...................................................................................... 8 2.2 物资管理理论............................................................................................13 2.3 3R 制造理论 ...............................................................................................15 2.4 佳通公司实施 BPR 的主要内容................................................................18 第三章 佳通公司废旧物资流程管理现状分析 ........................................ 21 3.1 佳通公司基本概况.....................................................................................21 3.2 佳通公司废旧物资流程管理现状调查......................................................21 3.3 废旧物资流程管理过程中存在的主要问题..............................................23 3.4 现存问题的成因分析.................................................................................27 第四章 佳通公司废旧物资流程管理优化方案的设计 ........................... 33 4.1 设计的目的、原则和思路.........................................................................33 4.2 具体优化方案............................................................................................35 第五章 废旧物资流程管理优化方案的实施、保障与评价 .................. 53 5.1 优化方案的实施 ........................................................................................53V 5.2 实施优化方案的保障措施.........................................................................57 5.3 方案实施评价............................................................................................66 第六章 结论 ....................................................................................................... 71 6.1 主要结论....................................................................................................71 6.2 本研究可能存的不足及展望.....................................................................71 参考文献 .............................................................................................................. 73 附录 A 佳通公司安徽工厂剩余物资管理现状调查情况 ....................... 76 附录 B 佳通公司安徽工厂剩余物资情况调查表 ..................................... 79 附录 C 流程效能测试及结果 ......................................................................... 80 附录 D 图表目录 ............................................................................................... 85 致谢 ....................................................................................................................... 88