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MBA毕业论文_SD煤炭集团生产单位绩效管理优化研究DOC

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绩效管理是现代企业管理最核心的战略管理内容之一,企业各部门、各岗位员 工的工作,需要依靠科学完善的绩效管理进行评价,并在此基础上为企业的人力资 源管理及其他各项管理提供决策依据。 本文主要借助文献研究法、定性分析法、个案研究法、实地调查法等对SD煤炭 集团生产单位绩效管理的现状及存在的问题进行分析和研究,首先从绩效计划、绩 效实施与辅导、绩效考核、绩效反馈、绩效改进、绩效考核结果应用等方面,对 SD 煤炭集团生产单位绩效管理的现状进行全方位的剖析,并借助问卷调查方法对其绩 效管理存在的问题进行分析。现阶段,SD 煤炭集团生产单位绩效管理在认知、指标 体系、绩效辅导、绩效结果应用以及绩效沟通反馈等方面还存在不少的问题。为了 取得更好的改进优化效果,参考借鉴了国内三家先进煤炭企业绩效管理经验。在充 分明确绩效管理体系优化的目标原则之后,从提升组织和员工的重视程度、构建完 善的绩效考核指标体系、开展有效的绩效辅导、强化对绩效考核结果的应用、完善 沟通反馈机制等方面,提出了相应的建议以完善 SD 煤炭集团生产单位绩效管理体 系,并对优化后的绩效管理体系可能产生的预期效益进行分析,同时从组织、制 度、人力资源等方面提出了相应的保障措施,以保证SD煤炭集团生产单位优化后的 绩效管理能够得以顺利实施。 关键词:SD 煤炭集团;绩效考核;绩效管理;保障措施内蒙古工业大学硕士学位论文 II Abstract In the process of modern enterprise management, performance management has become one of the most important strategic management contents of enterprises. The perfect performance management system can evaluate the work of every department and employee scientifically and accurately. And on this basis for the enterprise's human resources management and other management to provide the basis for decision-making. With the help of literature research, qualitative analysis and field investigation, this paper analyzes and studies the present situation and existing problems of the performance management system of the production units of Shendong Coal Group. First of all, it analyzes and studies the performance plan, performance implementation and guidance, and so on. From the aspects of performance appraisal, performance feedback, performance improvement and the application of performance appraisal results, this paper makes a comprehensive analysis of the current situation of performance management in Shendong Coal Group, and analyzes the problems existing in its performance management by means of questionnaire survey. In this paper, the author thinks that the performance management of Shendong Coal Group is in the aspects of cognition, evaluation index system, performance guidance, application of performance results and feedback of performance communication and so on. There are many problems. After fully clarifying the objective principle of the optimization of the performance management system, this paper focuses on the promotion of attention, the construction of a perfect performance appraisal index system, the development of effective performance guidance, and the strengthening of the application of the results of the performance appraisal. In order to perfect the performance management system of the production unit of Shendong Coal Group, this paper puts forward the corresponding safeguard measures from the aspects of organization, system, human resources, and so on, and puts forward the corresponding suggestions to perfect the communication and feedback mechanism and so on. In order to ensure that Shendong coal production unit optimized performance management system can be successfully implemented. Keywords: SD coal group; performance appraisal; performance management; measure of safeguard内蒙古工业大学硕士学位论文 III 目录 摘要................................................................................................................................... I Abstract ............................................................................................................................ II 第一章 绪论.....................................................................................................................1 1.1 研究背景 .............................................................................................................1 1.2 研究意义 .............................................................................................................1 1.3 国内外研究现状..................................................................................................2 1.3.1 国外研究现状................................................................................................2 1.3.2 国内研究现状................................................................................................3 1.4 研究内容及方法..................................................................................................3 1.4.1 研究内容 .......................................................................................................3 1.4.2 研究方法 .......................................................................................................4 第二章 相关概念及理论基础..........................................................................................5 2.1 相关理论 .............................................................................................................5 2.1.1 双因素理论 ...................................................................................................5 2.1.2 公平理论 .......................................................................................................5 2.1.3 期望理论 .......................................................................................................5 2.2 相关概念 .............................................................................................................6 2.2.1 绩效考核 .......................................................................................................6 2.2.2 煤矿生产单位绩效考核 ................................................................................7 2.3 绩效管理的方法..................................................................................................7 2.3.1 目标管理法 ...................................................................................................7 2.3.2 360 度绩效考核法..........................................................................................8 2.3.3 关键指标考核法............................................................................................9 第三章 SD 煤炭集团生产单位绩效管理现状...............................................................10 3.1 SD 煤炭集团简介...............................................................................................10 3.1.1 矿井分布 .....................................................................................................10 3.1.2 主营业务 ......................................................................................................10 3.1.3 经济效益 .....................................................................................................10 3.1.4 研发成果 .....................................................................................................10 3.2 集团组织结构及人力资源状况......................................................................... 11 3.2.1 组织结构 ..................................................................................................... 11内蒙古工业大学硕士学位论文 IV 3.2.2 人力资源状况 ............................................................................................. 12 3.3 SD 煤炭集团生产单位绩效管理现状................................................................ 14 3.3.1 绩效计划..................................................................................................... 14 3.3.2 绩效实施与辅导 ......................................................................................... 14 3.3.3 绩效考核..................................................................................................... 15 3.3.4 绩效反馈..................................................................................................... 16 3.3.5 绩效改进..................................................................................................... 16 3.3.6 绩效结果应用 ............................................................................................. 16 第四章 SD 煤炭集团生产单位绩效管理存在的问题...................................................18 4.1 现有绩效管理满意度调查分析 ........................................................................ 18 4.1.1 调查问卷设计与发放.................................................................................. 18 4.1.2 调查对象分析 ............................................................................................. 18 4.1.3 调查结果分析 ............................................................................................. 20 4.2 绩效管理存在的问题........................................................................................ 21 4.2.1 绩效管理认识不足 ..................................................................................... 21 4.2.2 绩效考核指标体系不完整.......................................................................... 21 4.2.3 缺乏有效的绩效辅导.................................................................................. 22 4.2.4 绩效评价结果应用不充分.......................................................................... 23 4.2.5 绩效沟通反馈流于形式.............................................................................. 23 第五章 煤炭行业先进经验借鉴....................................................................................25 5.1 山东兖矿集团煤矿单位绩效管理经验.............................................................. 25 5.1.1 绩效管理原则 ............................................................................................. 25 5.1.2 绩效管理目的 ............................................................................................. 25 5.1.3 绩效考核标准 ............................................................................................. 25 5.1.4 考核方式和程序 ......................................................................................... 26 5.1.5 考核结果运用 ............................................................................................. 26 5.2 中煤集团鄂尔多斯分公司绩效管理经验 ......................................................... 27 5.2.1 绩效指标设计原则 ..................................................................................... 27 5.2.2 绩效指标内容及计分办法.......................................................................... 27 5.2.3 绩效考评流程 ............................................................................................. 28 5.2.4 绩效评估与改进 ......................................................................................... 28 5.2.5 绩效考评结果运用 ..................................................................................... 28 5.3 山西潞安集团绩效管理经验 ............................................................................ 29 5.3.1 绩效考核层级与周期.................................................................................. 29内蒙古工业大学硕士学位论文 V 5.3.2 考核指标及权重设置..................................................................................29 5.3.3 考核指标下达及调整..................................................................................30 第六章 SD 煤炭集团生产单位绩效管理优化...............................................................31 6.1 SD 煤炭集团生产单位绩效管理优化思路 ........................................................31 6.1.1 绩效管理优化目标......................................................................................31 6.1.2 绩效管理优化原则......................................................................................32 6.1.3 绩效管理优化思路......................................................................................33 6.2 SD 煤炭集团生产单位绩效管理优化的具体内容.............................................33 6.2.1 提升对绩效管理的重视度 ..........................................................................33 6.2.2 优化绩效考核指标体系 ..............................................................................34 6.2.3 改进绩效辅导方式......................................................................................39 6.2.4 扩大绩效评价结果应用范围 ......................................................................40 6.2.5 改善绩效沟通反馈机制 ..............................................................................41 6.3 SD 煤炭集团生产单位绩效管理优化后的预期效益 .........................................42 6.3.1 实现全员绩效考核......................................................................................42 6.3.2 强化员工绩效意识......................................................................................42 6.3.3 提高员工工作积极性..................................................................................42 6.3.4 提升企业经济效益......................................................................................42 6.3.5 激发创新创效动力......................................................................................43 第七章 SD 煤炭集团生产单位绩效管理优化的保障措施............................................44 7.1 组织保障 ...........................................................................................................44 7.2 制度保障 ...........................................................................................................44 7.3 人力资源保障....................................................................................................45 7.4 企业文化保障....................................................................................................45 7.5 公司战略保障....................................................................................................46 结论与展望.....................................................................................................................47 结论..........................................................................................................................47 展望..........................................................................................................................48