西南科技大学硕士研究生学位论文
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摘要
高校后勤作为高校的重要组成部分，为国家高等教育的发展提供了重要的
后勤保障。但随着我国高等教育改革发展的全面深化，高校后勤原有的管理模式
已经完全不能适应新的变化和新的要求，突出表现为不能满足学校的运行和师生
日常生活的需要。适应需求的新变化，对后勤管理的绩效做出全面、系统、客观
的评价，及时了解和把握学校的运行和师生日常生活的需要，对应调整战略目标
是做好后勤管理工作的基础，是确定工作重点，进一步提升绩效水平、提高服务
质量的重要前提
本文在分析了国内外高校后勤管理研究现状的基础上，以X大学后勤总公
司为实证研究对象，通过对X大学后勤总公司的介绍，从绩效计划、绩效辅导、
绩效考核与绩效反馈四个方面分析X大学后勤总公司人力资源绩效管理现状、存
在的主要问题及产生的原因。然后借鉴国内外成熟的绩效考核理论和实践方法，
结合我国高校后勤管理的特点与实际，对X大学后勤总公司人力资源绩效管理改
革提出科学的建议和对策。最后，试着通过对影响我国高校后勤绩效管理的各种
因素进行分析，运用平衡计分卡、层次分析法等方法，探索构建高校后勤绩效管
理考核指标体系的基本思路，并尝试构建高校在进行后勤绩效管理运作模式选择
时,可供参考的人力资源绩效管理体系
关键词：高校后勤企业绩效管理
西南科技大学硕士研究生学位论文
第II页
Abstract
As an important part of the University, the logistics of colleges and universities
provide important logistic support for the development of national higher
education.However, with deepening reform and development of higher education in
China, the existing management mode of university logistics has been completely
unable to adapt to the new changes and new requirements, which highlights on
operation of schools and the needs of daily life of teachers and students.That will
mean the important premise of logistics managing, determining priorities, enhancing
the level of performance and improving the quality of service is to adapt to the new
changes of the demand, make a comprehensive, systematic and objective evaluation
of the performance of logistics management, understand and grasp the needs for
school operations and the daily lives of teachers and students and make corresponding
adjustment of strategic target.
On the basis of the analysis of the present situation of the research on the
logistics management at home and abroad, the paper utilizes logistics company of X
University as the research case to analyze the main problems of human resource
performance management status and the causes of X University through performance
plan, counseling, assessment and feedback. This paper is based on the mature
performance evaluation theory and practice method at home and abroad, combining
with the characteristics and reality of our university logistics management to put
forward scientific suggestions and Countermeasures for human resources performance
management of logistics company of X University.Finally, try through the influence
of all factors on China University logistics performance management analysis,
balanced scorecard, analytic hierarchy process, to explore the basic ideas of
constructing the evaluation index system of performance management of university
logistics, and try to construct the system of human resources management of
university logistics performance evaluation index, available for reference in Colleges
and universities select the operation mode of logistics performance management.
西南科技大学硕士研究生学位论文
第III页
Key words：Colleges and Universities Logistics enterprisesPerformance
management
西南科技大学硕士研究生学位论文
第IV页
目录
1. 绪论 ....... 1
1.1 研究背景和实际意义 1
1.1.1 选题背景 . 1
1.1.2 实际意义 . 1
1.2 国内外研究现状及趋势........ 2
1.2.1 国外高校后勤绩效管理的研究现状 ..... 2
1.2.2 国内高校后勤绩效管理研究现状 ......... 3
1.3 研究计划........ 6
1.3.1 研究目标 . 6
1.3.2 研究内容 . 6
1.3.3 创新及特色 ......... 7
2. 相关概念及理论 ......... 8
2.1 绩效管理的基本概念及相关理论.... 8
2.1.1 绩效和绩效管理 . 8
2.1.2 绩效管理的过程 . 9
2.2 绩效考核的概念及相关理论.......... 11
2.2.1 绩效考核的内涵 ........... 11
2.2.2 绩效考核的指标 ........... 11
2.2.3 绩效考核的原则 ........... 12
2.2.4 绩效考核的方法 ........... 13
2.3 绩效管理与绩效考核的区别和联系.......... 15
3. X大学后勤总公司人力资源绩效管理分析 .......... 17
3.1 X大学后勤总公司人力资源绩效管理现状 .. 17
3.1.1 X大学后勤总公司基本情况 ..... 17
3.1.2 X大学后勤总公司绩效管理体系 ......... 17。