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摘要
III
摘要
劳动关系作为当前我国社会经济的最重要、最基础因素，日益受到政府、
企业和职工的高度关注与重视。企业的劳动关系管理状况也关系到企业成长、
经济发展与社会和谐。对于与城市发展和民生大计密切相关的公交行业来说，
构建稳定和谐的劳动关系，有效化解和预防劳动争议群体性事件，实现健康有
序的长远发展，在如今显得更为重要和迫切
本文选取长沙市的一家民营公交企业——A巴士公司作为研究对象，从研究
的背景、意义、方法和内容入手，结合国内外相关研究成果，对劳动关系管理
的相关概念、理论进行了介绍；同时对公交巴士企业及员工的特点进行了探讨；
综合运用实地调研、访谈、问卷调查等研究方法，对A巴士公司在劳动关系管
理中存在的问题进行了归纳，指出A巴士公司的劳动关系管理存在劳动合同未
实现全覆盖，劳动保护与工作环境有待改善，员工压力管理缺失，薪酬福利有
待提高，没有充分发挥党组织和工会在劳动关系管理中的作用，员工培养与职
业通道有待改进，员工离职率较高，缺乏劳动争议管理相关应对机制等问题；
并分析得出造成这些问题的主要原因是管理层对劳动关系管理的重要性认识不
足，行业薪酬水平缺乏吸引力，企业文化构建有待完善以及政府的支持力度有
限；最后，本文将劳动关系管理的理论与A巴士公司的实际问题及具体情况相
结合，提出了A巴士公司劳动关系管理的改进对策，并从政府层面为公交巴士
企业劳动关系管理的改善提出了建议。希望本文的研究能帮助A巴士公司构建
更加和谐的劳动关系，并为其他公交巴士企业的劳动关系管理提供参考
关键词：公交行业；巴士公司；劳动关系管理
Abstract
IV
ABSTRACT
As one of the most basic elements of social economy in China, “labor relations”
has gained growing concerns from both enterprises and employees. Enterprise labor
relations management is not only very important for the development of enterprise
and economy, but also crucial for social harmony. As for the public transportation
industry, which is highly relevant to the development of a city and the well-being of
the people, to establish stable and harmonious labor relations, as well as settle and
prevent various group labor disputes, so as to help all public bus companies to
achieve healthy and long-term development, is even more important and urgent at
present.
This thesis chooses A Bus Company, which is a private public bus company in
Changsha, capital of Hunan province, Central South China, as the object of study.
Taking the background, significance, methods and contents of the research into
consideration, the author of the thesis makes a reference to the research results both
at home and abroad, gives an introduction to relevant concepts and theories, and
makes a discussion about the characteristics that are special for the public bus
companies and their employees. Based on what are mentioned above, the author
finishes the research by the comprehensive use of methods such as on-the-spot
investigation, interviews and questionnaire survey,etc. With careful analyses, the
author finds out that A Bus Company is now facing the following problems in the
process of its labor relations management. For instance, the signing of labor contract
does not cover all of its employees. Working safety and environment are yet to be
promoted. Employee stress management is missing and neglected in the company.
Salaries and benefits need to be improved. The Party organization and trade union of
the company fail to play their parts in the labor relations management. Training and
career planning need further improvements. The dimission rate is too high. There is
no mechanism for settling labor disputes in the company. With further research and
analyses, the author points out in the thesis that all these problems are caused
because that the management layer paid insufficient attention to labor relations
Abstract
V
management, the salary for the whole public bus industry is unattractive, the
enterprise culture needs to be improved, and supports from the government are
limited. In the thesis, finally, the author puts forward with her ideas and suggestions
for A Bus Company to improve its labor relations management with consideration of
both the practical problems that the company is confronted with and the application
of various theories of labor relations management. Further more, in order to improve
enterprise labor relations management of the whole public bus industry, the thesis
also offers some supporting measures and advice to the government. The thesis is
aiming at helping A Bus Company to build more harmonious labor relations, and
thus offers other public bus companies a good reference to make their labor relations
management more effective.
Key Words: public transportation industry; bus company; labor relations management。