GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES ii i GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES UNITED NATIONS E-GOVERNMENT SURVEY 2018 Department of Economic and Social Affairs GEARING E-GOVERNMENT TO SUPPORTTRANSFORMATION TOWARDSSUSTAINABLE AND RESILIENT SOCIETIES UNITED NATIONS New York, 2018 publicadministration.un GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES ii United Nations Department of Economic and Social Aairs The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interfacebetween global policies in the economic, social and environmental spheres and national action. TheDepartment works in three main interlinked areas: (i) it compiles, generates and analyses a widerange of economic, social and environmental data and information on which States Members of theUnited Nations draw to review common problems and to take stock of policy options; (ii) it facilitatesthe negotiations of Member States in many intergovernmental bodies on joint course of action toaddress ongoing or emerging global challenges; and (iii) it advises interested Governments on theways and means of translating policy frameworks developed in United Nations conferences andsummits into programmes at the country level and, through technical assistance, helps build nationalcapacities. Disclaimers The designations employed and the presentation of the material in this publication donot imply the expression of any opinion whatsoever on the part of the Secretariat ofthe United Nations concerning the legal status of any country, territory, city or area,or of its authorities, or concerning the delimitation of its frontiers or boundaries. Thedesignations “developed” and “developing” economics are intended for statisticalconvenience and do not necessarily imply a judgment about the state reached by aparticular country or area in the development process. The term “country” as used inthe text of this publication also refers, as appropriate, to territories or areas. The term“dollar” normally refers to the United States dollar ($). The views expressed are thoseof the individual authors and do not imply any expression of opinion on the part of theUnited Nations. CopyrightUnited Nations, 2018 All rights reserved. No part of this publication may be reproduced, stored in retrievalsystem or transmitted, in any form or by any means, electronic, mechanical,photocopying, recording or otherwise, without prior permission.ST/ESA/PAD/SER.E/205 Sales no.: E.16.II.H.2 ISBN: 978-92-1-123205-9 eISBN: 978-92-1-058156-1Symbol: ST/ESA/PAD/SER.E/205 United Nations E-Government Surveys: 2018 Gearing E-Government to support transformation towards sustainable and resilient societies2016 E-Government for Sustainable Development 2014 E-Government for the Future We Want 2012 E-Government for the People 2010 Leveraging E-Government at a Time of Financial and Economic Crisis 2008 From E-Government to Connected Governance 2005 From E-Government to E-Inclusion 2004 Towards Access for Opportunity 2003 World Public Sector Report: E-Government at the Crossroads 2001 Benchmarking E-Government: A Global Perspective Website: publicadministration.un Layout at the United Nations, Nairobi Printed at the United Nations, New York 。。。。。。