DIGITAL HEALTH
TECHNOLOGY
VISION 2017
TECHNOLOGY
FOR PEOPLE
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INTRODUCTION
2 DIGITAL HEALTH TECHNOLOGY VISION 2017 accenture/healthtechvision
Technology for People shows
the way to an exciting future
where healthcare technology is
designed by humans, for humans,
to create positive change that can
transform healthcare organizations
and society.
Digital breakthroughs are enabling
healthcare enterprises to improve
labor productivity, clinical outcomes
and human experiences. This
unprecedented era of technology
innovation is allowing clinicians and
service workers to broadly apply
their knowledge, freeing up more
face time to spend delivering a
human touch. And, as technology
afords greater opportunities for
self-management, it’s empowering
people to consume healthcare
on their own terms. It is no longer
about what technology can do for
people, it’s what people can do
with technology.
The Accenture Digital Health
Technology Vision 2017
explores five trends that underscore
the importance of technology
for people: AI is the New UI,
Ecosystem Power Plays, Workforce
Marketplace, Design for Humans
and The Uncharted.
These trends demonstrate the fact
that while technology is all around
us, we are at the center. When we
adapt technology to the people that
use it in healthcare—health insurers,
providers and consumers—we will
define the future of healthcare.
TECHNOLOGY
INSTEAD
OF PEOPLE
ADAPTING TO
TECHNOLOGY,
PEOPLE ARE
SHAPING
TECHNOLOGY
TO ADAPT TO US.
AMPLIFYYOU
INTRODUCTION
3 DIGITAL HEALTH TECHNOLOGY VISION 2017 accenture/healthtechvision
TECHNOLOGY
One company that exemplifies technology for people is
CVS Health. The healthcare company has transformed
from the corner store that fills prescriptions to a
provider of afordable basic healthcare services, deeply
embedded in their customers’ lives. CVS Health is taking
a comprehensive approach to healthcare to enable
this shift, deploying technology to put the individual’s
health at the center of their focus. With the company’s
smartwatch-compatible mobile app1, customers can
set personalized reminders for taking their medication,
snap pictures of their prescriptions to expedite refills,
and scan their insurance card so that store clerks are
prepared with up-to-date information.
At the CVS Health-operated Minute Clinics, customers
can receive treatment for minor illnesses, flu shots,
cholesterol screenings, and more than a dozen other
medical services – all of which can be booked and paid
for online. For people who can’t make it to a physical
location, CVS Health is also partnering with various
telemedicine services like Teladoc, so patients can
receive care via phone or video chat. And CVS Health
is even moving into preventative care: the company
is partnering with IBM’s Watson for data analysis2 to
predict when a patient will need urgent care.
(1) MobiHealth News, “CVS Health Launches Five New Digital Health Features,
Including an Apple Watch App,” November 18, 2015
(2) Forbes, “CVS and IBM’s Watson Cloud Pursue Ways to Predict Patient
Health,” July 30, 2015
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Artificial intelligence is taking on
more sophisticated roles within
technology experiences with the
potential to make every interface
both simple and smart – setting
a high bar for how future
interactions work.
Robots are working alongside
people. Smart machines are
performing triage to augment
clinician decision making.
Contextual intelligence and deep
learning algorithms are raising the
bar for transactions and interactions
in healthcare. The relationships
between healthcare organizations
and people will never go away. But
AI will play a primary role in making
those relationships stronger through
new AI-driven services that help
curate, advise and orchestrate
lifestyle and care for people.
It’s a new world where artificial intelligence (AI) is moving beyond
a back-end tool for the healthcare enterprise to the forefront of the
consumer and clinician experience.
AI HAS MANY ROLES TO PLAY
IN HEALTHCARE
Experience
Above All
Healthcare
TREND 1
accenture/healthtechvision4 DIGITAL HEALTH TECHNOLOGY VISION 2017
CURATOR
HEALTH INSURANCE PLANS
& CARE MANAGEMENT PLANS
Suggesting relevant options
based on previous user
behavior or patterns.
ADVISOR
PATIENTS &
PHYSICIANS
Learning from, but also
taking action or guiding
the user toward an
optimal outcome.
ORCHESTRATOR
CARE, LIFESTYLE &
HEALTH BENEFITS
Learning from past action and
collaboration tasks across
multiple channels
to achieve desired
outcomes.
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