摘要
I西安理工大学工商管理硕士学位论文
II摘要
III
论文题目：西安市某设计研究院绩效考核体系优化研究
学科专业：工商管理
作者姓名：王 菲 学生签名：
指导老师：吴溥峰 副教授 导师签名：
摘要
随着 21 世纪人力资源战略地位变得越发重要，企业能否对员工进行有效的绩效管理
也成为了获取竞争优势的关键因素，也成为企业能否维持和提高生产力、实现利润目标的
有力手段。有效的绩效考核能够促进企业的运作效率，也是企业提升核心竞争力的重要
途径。将绩效考核结果有效应用在企业管理之中， 不仅可以提高企业的管理水平，促使
企业提升组织层面的绩效，还能够促进每个员工的个人发展，在员工个人发展目标实现
的同时达到战略上的组织目标

首先，本文对绩效、绩效考核及绩效管理等概念和相关理论研究进行了阐述，以及
对平衡计分卡、关键绩效考核指标（KPI）等国内外先进的绩效考核方法展开了论述。基
于此，本文从西安市某设计研究院绩效考核的现状出发，通过分析西安市某设计研究院
有限公司目前绩效考核体系中存在的主要问题及原因，结合西安市某设计研究院的具体
实际，合理选取适合西安市某设计研究院的绩效考核管理体系方法——KPI，为西安市
某设计研究院有限公司设计了结合该研究院发展现状的 KPI 绩效考核体系。同时，对该
研究院绩效考核体系优化进行过程在保障措施和实施建议展开了设计，提出了相关建议
和保障制度。通过对该研究院绩效考核体系的优化体系设计，希望能够对西安市某设计
研究院实现自身的战略目标起到一些推动作用

【关 键 词】绩效考核；优化设计；KPI
【研究类型】应用研究Abstract
IV
Title: Research on Optimization of Performance
Evaluation System of Xi&39;an XX Design & Research Institute
Major: Business Administration
Name: Wang Fei Signature:
Supervisor: Wu Pufeng Signature:
Abstract
With the importance of the strategic position of human resources in twenty-first Century
increases, performance management has become the key to obtain competitive advantage. And
more, it has become the most effective means to maintain and improve productivity and achieve
firms’ goals. Effective performance evaluation can promote the operation efficiency of
enterprises, and also is an important way to enhance the core competitiveness of enterprises.
The effective application of performance evaluation results in enterprise management can not
only improve the management level of enterprises, encourage enterprises to increase the
performance of organizational level, can also promote each employee&39;s personal development,
simultaneously achieving the strategic objectives of the organization along with the personal
development of the staff to achieve the goal.
At first, this paper studies the relevant research and concepts, including performance,
performance evaluation and performance management, and then also points out some current
advanced performance evaluation methods, such as the balanced scorecard and key
performance indicates. Based on this, this paper from the status of performance evaluation in
Xi’an XX Design & Research Institute, analysis the performance evaluation system of Xi’an
XX Design & Research Institute in the existing main problems and reasons, and points out that
the inevitability of optimization design of the performance evaluation system for Xi’an XX
Design & Research Institute. Combining with the concrete reality of Xi’an XX Design &
Research Institute, this paper reasonable selects KPI for the performance evaluation
management system of Xi’an XX Design & Research Institute, designs KPI performance
evaluation system combined with the current situation and development of Xi&39;an XX Design &
Research Institute. At the same time, in the process of optimizing the performance evaluation
system of Xi’an XX Design & Research Institute, this paper proposes some ensuring measures
and designs some implementation, and puts forward the relevant recommendations and security
system. Through the optimization of the performance evaluation system of Xi’an XX Design &西安理工大学工商管理硕士学位论文
V
Research Institute, we hope to play a role in promoting the strategic objectives of Xi’an XX
Design & Research Institute.
【Key Words】Performance evaluation; Optimization and design ; KPI
【Type of paper】Applied Research目 录目 录
1 绪论....... 1
1.1 研究的背景和目的 .1
1.2 国内外绩效管理理论文献综述......3
1.2.1 国外研究.... 3
1.2.2 国内研究.... 6
1.3 研究方法 ....8
1.4 研究内容及框架.....8
2 相关理论基础. 11
2.1 绩效管理的程序... 11
2.2 绩效考核方法....... 12
2.2.1 关键绩效指标法.. 12
2.2.2 目标管理法.......... 14
2.2.3 平衡计分卡.......... 15
2.2.4 360 度绩效管理法........... 16
3 西安市某设计研究院绩效考核现状及存在问题分析......... 18
3.1 西安市某设计研究院概况 .......... 18
3.1.1 组织结构.. 18
3.1.2 人员结构.. 19
3.2 西安市某设计研究院绩效考核体系现状 ........... 21
3.3 西安市某设计研究院绩效考核体系现存问题分析 ......... 22
3.3.1 绩效考核制度不明确...... 24
3.3.2 缺少多方沟通和持续监督.......... 24
3.3.3 绩效考核标准不具体...... 25
3.3.4 绩效考核参与者范围不够.......... 26
4 西安市某设计研究院绩效考核体系优化设计......... 28
4.1 优化设计的思想、思路和原则... 28
4.1.1 优化设计思想、思路...... 28
4.1.2 优化设计原则...... 29
4.2 绩效考核优化设计方法的选取.... 30
4.2.1 绩效考核主要方法的比较......... 30
4.2.2 绩效考核应用 KPI 的可行性 ..... 32
4.2.3 基于 KPI 的绩效考核体系要素设计 .... 33
4.3 基于 KPI 的绩效考核内容及指标优化设计 ....... 33西安理工大学工商管理硕士学位论文4.3.1 考核内容及权重.. 33
4.3.2 考核指标及考核标准设定.......... 37
4.3.3 不同层级员工绩效指标权重...... 41
4.3.4 绩效指标的获取. 45
4.4 基于 KPI 的绩效考核形式优化设计 .......46
4.4.1 考核周期设计...... 46
4.4.2 考核主体及权重设计...... 46
4.4.3 考核等级设计...... 48
4.5 绩效考核结果的应用设计 ....
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