摘要
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摘要
在企业人力资源管理当中，绩效管理一直占据重要地位。加强和优化绩效管理工
作有助于企业人力资源管理水平的提升，通过实行科学的绩效管理，能将员工的工作
积极性充分调动起来，提升员工工作效率，为企业创造更多价值。除此之外，加强和
优化绩效管理工作还有助于在企业内部形成公平公正、稳定又不失激情的管理环境

我国的保安服务业是随着改革开放而逐步兴起的，其内部管理体制面临着许多考
验和挑战。保安服务公司的职能定位逐渐由原来的打击与管理转为预防、管理及服务，
随着保安服务公司工作职能的转变，加强保安队伍的素质建设及其管理工作也愈加重
要。因此，保安服务公司迫切需要建立一套合理、有效、完善的绩效管理体系，以提
高保安人员的工作积极性，解决保安服务公司存在的激励机制不完善、绩效差等诸多
问题

本文以 LW 保安服务公司为研究对象，综合运用文献研究、平衡计分卡（BSC）、
关键绩效指标（KPI）、实地调查等研究方法，评估其绩效管理体系的质量，分析该
企业绩效管理体系中存在的问题，提出绩效管理体系优化方案，为 LW 保安服务公司
绩效管理体系的完善及其持续健康发展提供有益的理论借鉴

本文主要研究内容包括如下几个部分：首先，本文明确了研究的目的、背景、意
义和方法，并对相关理论绩效管理文献进行了深入研究，为本文研究奠定了一定的理
论基础。其次，从公司的绩效管理目标、考核指标设计、绩效管理过程等方面，对其
目前绩效管理现状及成效进行概述，并找到存在的相关问题。再次，针对发现的问题，
提出相应的优化方案，特别是从 LW 保安服务公司绩效管理体系现存的四大主要问题
入手，有针对性的对绩效管理体系进行优化改善，重点是关于公司绩效管理体系结构
优化、公司绩效的过程管理优化等提出对策建议，并对优化效果进行了分析。进而提
出了相关保障措施，主要包括组织保障、绩效文化建设、培训保障等保障措施。最后，
根据研究进行总结和得出主要结论，并对将来的进一步深化研究进行展望

关键词：保安行业；绩效管理；优化；平衡计分卡山东理工大学硕士学位论文 ABSTRACT
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ABSTRACT
In the enterprise human resource management, performance management has been
playing an important role. To strengthen and optimize the performance management helps
to improve the level of enterprise human resources management, through the
implementation of scientific performance management, to fully mobilize the enthusiasm of
staff, improve work efficiency, create more value for the enterprise. In addition, to
strengthen and optimize the performance management work also helps to form a fair,
stable and passionate management environment within the enterprise.
With the reform and opening up, China&39;s security service industry is gradually rising,
and its internal management system is facing many challenges. Function of security service
company gradually from the original combat and management to the prevention,
management and service, with the work function changes the security services company, is
becoming more and more important to strengthen the quality construction and management
work of the security team. Therefore, the security service company is an urgent need to
establish a reasonable, effective and perfect performance appraisal system, to improve the
working enthusiasm of security personnel, solve many problems existing in the incentive
mechanism of security service companies is not perfect, poor performance.
In this paper, LW security services company as the research object, the integrated use
of literature research, the Balanced Scorecard (BSC) and key performance indicators (KPI),
survey research and other research methods, to assess the quality of the performance
management system, analysis of the existing performance management system in the
enterprise, the optimization scheme of the performance management system, to provide
reference the theory for the improvement of the performance management system of LW
company and the sustained and healthy development.
The main contents of this paper include the following parts: firstly, this paper
introduced the research background, purpose, meaning and methods, and the related theory
of performance management literature is studied, which laid the foundation for this study.
Secondly, from the aspects of the company&39;s performance management objectives, the
design of performance indicators, performance management process, this paper
summarizes the current situation and effectiveness of the performance management, and
finds out the existing problems. Then according to the problems found, the corresponding
optimization, especially with the three main problems existing in the performance
management system of LW security services, targeted to optimize the performance山东理工大学硕士学位论文 ABSTRACT
III
management system, the focus is on the suggestions of company performance management
system structure optimization, the company performance management process
optimization, and the optimization results are analyzed. And then put forward the relevant
safeguard measures, including the organizational guarantee, performance culture, training
support and other security measures. Finally, the main conclusions are drawn, and the
further research in the future is prospected.
Key words: Security Industry; Performance Management; Optimization；BSC山东理工大学硕士学位论文 目录
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目 录
摘要........ I
ABSTRACT..II
目 录......IV
第一章 绪 论....1
1.1 研究背景和意义......1
1.1.1 研究背景.........1
1.1.2 研究意义........2
1.2 国内外研究综述.......3
1.2.1 国外研究现状3
1.2.2 国内研究现状4
1.3 研究方法及内容.......5
1.3.1 研究方法........5
1.3.2 研究内容........6
1.3.3 研究思路和技术路线6
1.4 本文创新点...8
第二章 相关概念和理论基础........9
2.1 绩效管理理论..........9
2.1.1 绩效管理的含义........9
2.1.2 绩效管理的影响因素9
2.1.3 绩效管理的作用....
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