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Global Consumer Survey: Consumer Trust
and Security Perceptions
FEBRUARY 2017
Shirley Inscoe
Global Consumer Survey: Consumer Trust and Security Perceptions FEBRUARY 2017
101 Arch Street, Suite 501, Boston, MA 02110Tel +1.617.338.6050Fax +1.617.338.6078info@aitegroupaitegroupTABLE OF CONTENTS
IMPACT POINTS .......... 4
INTRODUCTION .......... 5
METHODOLOGY .... 5
THE CONTINUING RISE OF THE MOBILE CHANNEL ..... 7
MOBILE WALLET SECURITY ......... 10
RETAILERS ..... 14
IN-PERSON SHOPPING .... 14
ONLINE SHOPPING .......... 17
FRAUD AND DATA BREACHES ..... 20
STORED DATA ........... 23
PROTECTING CARD AND ACCOUNT INFORMATION . 27
CONSUMER FRAUD CONCERNS ........ 30
FRAUD EDUCATION .. 35
CONSUMER RESPONSE TO FRAUD ALERTS ... 39
CON
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