摘要
国有供电公司在市场经营中具有垄断性的地位，在长期的历史发展中市场
竞争因素比较少，缺少经营与营销的压力，导致在人力资源管理上出现了一系
列的问题，制约了供电公司的发展。随着经济体制改革的逐步深化，国有供电
公司进行了市场化的改革，引入了市场竞争元素，在这一形势下，国有供电公
司要在激烈的市场竞争中立于不败之地就应当借助于良好的人力资源管理理
论，促进人才战略的实施。绩效考核是人力资源管理中的重要组成部分，国内
外学者对于绩效管理理论进行了积极地探索，为国有供电公司加强人力资源建
设以及绩效考核工作提供了理论依据。本文以地市供电公司基层管理人员的绩
效考核为切入点，分析了 KPI 关键绩效指标理论在现代供电公司管理中的运用

本文分为六个章节，第一章节介绍了文章选题的背景与研究的意义，引出
了供电公司绩效管理的课题，分析了国内外绩效管理方面先进的理论研究成果，
提出了本文对于地市供电公司基层管理人员绩效管理的研究内容与技术路线，
分析了其创新之处。第二章节正式引入绩效管理理论以及 KPI 关键指标绩效理
论，为 KPI 绩效管理理论在供电公司基层管理人员的绩效考核的运用提供了理
论分析依据。第三章节介绍了 KPI 关键绩效指标在供电公司基层管理人员绩效
考核运用中的方案设计，主要从指标体系的建立，指标权重的设置以及考核标
准的设定三个角度进行分析。第四章从环境支持的角度分析了 KPI 理论在供电
公司基层管理人员绩效评价中的应用分析，主要从文化环境、制度环境以及经
济环境三个角度进行了分析。第五章节选取了 W 公司作为范例分析了 KPI 关键
绩效指标在地市供电公司基层管理人员绩效考核中的应用以及运用实施的效
果，旨在为 KPI 在基层管理人员绩效考核中的应用提供实践依据，第六章节从
全文的角度分析了 KPI 关键绩效指标运用在地市供电公司基层管理人员绩效考
核中存在的不足以及下一步的努力方向

关键词：供电公司；KPI 关键绩效指标；评价权重；评价标准；环境支持III
Abstract
Power supply company is a monopoly of the nature of the state-owned
enterprises, the company focused on the operation of the safety of electricity and
provide consumers with quality services in the long-term historical development of
the market competition factors are relatively small, lack of operating and marketing
pressure In human resources management, such a problem, restricting the
development of power supply companies. With the gradual deepening of the reform
of the economic system in the 1980s, the power supply enterprises carried out
market-oriented economic system reform and introduced the market competition
elements to carry out the reform of the company. In the new development situation,
the development of power supply company needs to fully rely on the implementation
of talent strategy and the management of human resources, performance appraisal
system is an important part of human resources management, domestic and foreign
experts and scholars for the performance management theory was positive This paper
analyzes the performance of KPI key performance indicators theory in modern
enterprise management, and analyzes the performance of KPI key performance
indicators in modern enterprise management, which is based on the performance
appraisal of grassroots managers of city power supply companies, and provides a
theoretical basis for domestic enterprises to strengthen human resources construction
and performance appraisal.
This paper is divided into six chapters. The introduction of the first chapter
introduces the background of the topic selection and the significance of the research
leads to the task of power supply company performance management, and analyzes
the advanced theoretical research achievements in performance management at home
and abroad. The research content and technical route of the performance management
of the grassroots management personnel of the city power supply company, and
analyzes its innovation. Chapter 2 introduces the performance management theory
and KPI key performance theory, which provides theoretical analysis for the
application of KPI performance management theory in the performance evaluation of
the grassroots managers of power supply companies. The third chapter introduces theIV
design of KPI key performance indicators in the application of performance appraisal
of grassroots managers in power supply companies. It is mainly analyzed from three
aspects: the establishment of index system, the setting of index weights and the
setting of assessment criteria. The fourth chapter analyzes the application of KPI
theory in the performance evaluation of the grassroots managers of the power supply
companies from the perspective of environmental support. The analysis is mainly
from the cultural environment, the institutional environment and the economic
environment. The fifth chapter chooses W Company as an example to analyze the
application of KPI key performance indicators in the performance appraisal of the
grassroots managers of the city power supply company and the effect of the
implementation. It aims to provide the practice for the application of KPI in the
performance appraisal of the grassroots managers According to the sixth chapter, the
paper analyzes the shortcomings of the KPI key performance indicators in the
performance appraisal of the grassroots managers of the city power supply companies
and the direction of the next step.
Keywords:Power supply company; KPI key performance indicators; Evaluation
index; Evaluation weight; Evaluation criteriaV
目录
摘要..... I
ABSTRACT........... III
第一章绪论........... 1
1.1 研究背景及意义........... 1
1.2 国内外研究综述........... 2
1.2.1 国外文献综述....... 2
1.2.2 国内文献综述....... 3
1.3 研究方法与技术路线....... 5
1.3.1 研究方法........... 5
1.3.2 技术路线........... 6
1.4 创新之处 ..... 7
第 2 章 KPI 在供电公司基层管理人员绩效评价运用的理论基础 .. 9
2.1 绩效评价理论. 9
2.2 KPI 理论 .... 10
2.2.1 KPI 理论的起源 .... 10
2.2.2 KPI 绩效考核的 SMART 原则 ...... 11
2.3 KPI 在供电公司基层管理人员绩效评价运用的理论分析 11
第 3 章 KPI 在供电公司基层管理人员绩效评价运用的方案设计 . 15
3.1 KPI 在供电公司基层管理人员绩效评价运用的指标体系建立
.... 15
3.2 KPI 在供电公司基层管理人员绩效评价运用中的考核方法
.... 17
3.3 KPI 在供电公司基层管理人员绩效评价运用中的考核流程
.... 18
3.4 KPI 在供电公司基层管理人员绩效评价考核结果的应用 19
第 4 章 KPI 在供电公司基层管理人员绩效评价运用的环境支持 . 23
4.1 KPI 在供电公司基层管理人员绩效评价运用的文化环境支持
.... 23
4.2 KPI 在供电公司基层管理人员绩效评价运用的制度环境支持VI
.... 24
4.3 KPI 在供电公司基层管理人员绩效评价运用的经济环境支持
.... 25
第 5 章 KPI 在供电公司基层管理人员绩效评价运用的案例分析 . 29
5.1 W 供电公司绩效管理现状 .. 29
5.1.1 缺乏对绩效管理的充分认识 ...... 29
5.1.2 指标体系不完善.... 30
5.1.3 缺乏对于基础管理制度的规范化管理执行...... 30
5.1.4 绩效管理实施的范围比较有限.... 31
5.2 KPI 绩效评价在 W 供电公司运用分析 .... 31
5.3 KPI 绩效评价在 W 供电公司运用的效果 .. 36
第 6 章研究不足与展望 39
参考文献..
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