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研发团队差错管理氛围对团队创新绩效的影响研究_MBA毕业论文DOC

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摘要
I
摘要
随着经济全球化和信息技术的快速变革,企业面临的内外部环境更为复杂多变,创
新已成为企业保持和获取核心竞争力与竞争优势的关键因素。与此同时,具备专业知识、
肩负创新职责的研发团队正日益成为企业进行创新活动的主要形式和提升创新绩效的
中坚力量。然而,目前企业普遍面临研发团队创新绩效水平不理想的难题,因此,如何
提高研发团队的创新绩效成为最近理论和实践界关注的重要问题

作为对新事物的探知,创新过程中往往面临着不确定性和未知性,不可避免的会出
现偏离先前预期与计划的差错,尤其是对于研发团队而言,差错更是成为创新活动中的
客观现象。已有研究表明,组织对待差错的态度,即差错管理氛围会对创新绩效产生一
定的影响。但通过对国内外现有文献的梳理发现,现有研究在对其产生影响的内在机理
及研究层面上仍有待进一步探究。因此,本文在对相关理论与文献进行系统梳理的基础
上,借助资源保存理论,从团队反思的视角出发构建了两种差错管理氛围影响团队创新
绩效的理论模型,提出了相关研究假设;其次,采用问卷调研法,对企业研发团队员工
与主管进行了系统的预调研与正式调研,并利用统计学方法,借助 AMOS、SPSS 等数
据处理软件对调研结果进行实证分析,以论证理论模型与相关研究假设;最后,结合上
述实证结果,探讨了不同差错管理氛围影响团队创新绩效的路径,进而就如何提升研发
团队创新绩效提出了相应的对策建议

本研究主要得出了以下结论:第一,正向差错管理氛围对研发团队创新绩效具有正
向作用,而反向差错管理氛围对研发团队创新绩效具有反向作用,即企业需要对研发团
队在创新过程中出现的差错采取宽容、开放的态度,鼓励研发人员从差错中进行学习,
以提高研发团队的创新绩效;第二,团队反思在正向差错管理氛围与团队创新绩效之间
扮演部分中介的作用,即企业在正确对待差错的同时,也需要关注研发团队的日常反思
活动。而团队反思在反向差错管理氛围与团队创新绩效间的中介作用并未得到验证;第
三,无论是正向还是反向差错管理氛围均对团队反思产生正向影响,即组织对差错的重
视能够对研发团队的集体性反思活动起到推动作用;第四,团队反思对团队创新绩效具
有显著的正向影响,即企业应当鼓励研发团队经常性的展开对研发任务、目标和执行过
程的集体性的思考与讨论活动,以激发研发人员的创新灵感

关键词:研发团队;团队创新绩效;差错;差错管理氛围;团队反思Abstract
II
Abstract
With the economic globalization and the rapid change of information technology, the
enterprise faces more complex internal and external environment, innovation has become the
key factor that help enterprises to maintain and obtain core competitiveness. As the same time,
with professional knowledge, take on the responsibilities, R&D team is increasingly
becoming the main form of enterprise innovation activities and the backbone of the
enterprises’ innovation performance improvement. However, enterprises are facing the
common problem that the innovation performance of R&D team is not ideal. Therefore, how
to improve the R&D enterprises’ team innovation performance has become an important
problem of theory and practice of attention recently.
As the exploration to new things, the uncertainty and unpredictability in the process of
innovation are normal conditions. Inevitably, there will appear errors that deviating from the
previous expectations and plans. Especially to the R&D teams, error even has become the
objective phenomenon during the creative activities. Studies have shown that the attitudes
enterprise towards errors are the important factor which affects the innovation performance.
However, the internal mechanism between the two variables and the research level remain to
be further studied. Based on the systematic review of the relevant theories and literature, this
research constructed the theory model which upon the conservation of resources theory,
choose the view of team reflexivity, research how the two different kind of error management
climate influences team innovation performance and put forward the related hypothesis.
Secondly, by using the method of questionnaire investigation, this research did some
preliminary investigations and a formal investigation to members and leaders of R&D teams,
and in order to argument the theoretical model and related assumptions, this research analyses
the results by some professional statistical analysis methods and data processing tools such as
SPSS, AMOS, etc. Finally, according to the empirical results, this research discusses the
intermediation between two different kind of error management climate, and put forward
some suggestions about how to improve R&D team innovation performance.
Specific research conclusions are as follows: Firstly, error management climate has
significant positive effects on R&D team innovation performance while the error aversion
climate has negative effects on R&D team innovation performance. This is to say, in order to
improve the innovation performance, enterprise need to tolerant errors in the process of
innovation and encourage research and development personnel to learn from the errors;
Secondly, team reflexivity plays a partial intermediary role between error management
climate and team innovation performance. As a result, enterprise need to pay attention to the
normally reflective activities. But this research didn’t verify the intermediary role of teamAbstract
III
reflexivity between error aversion climate and team innovation performance; Thirdly, both
error management climate and error aversion climate have positive affects on team reflexivity.
It means that the normally reflective activities play an important role in promoting team
innovation performance; Fourthly, team reflexivity has positive influence on R&D team
innovation performance. That is, enterprise should encourage R&D teams to communicate
about the task, target and action frequently, in order to inspire the innovation of the R&D
staff.
Key words: R&D team; team innovation performance; error; error management climate; team
reflexivity目录
IV
目 录
摘要.......I
Abstract..II
目 录....IV
第一章 绪论.......1
1.1 研究背景和意义1
1.2 研究目的2
1.3 本研究可能的创新点....2
1.4 研究方法与技术路线....3
1.4.1 研究方法..3
1.4.2 技术路线..4
1.5 研究内容...........5
第二章 理论回顾与研究综述...6
2.1 团队创新绩效的研究综述........6
2.1.1 团队创新绩效的定义......6
2.1.2 团队创新绩效的测量与维度划分..........7
2.1.3 团队创新绩效的前因变量..........7
2.1.4 团队创新绩效的述评....15
2.2 差错管理氛围的研究综述......15
2.2.1 差错的概念界定15
2.2.2 差错管理氛围的概念界定........16
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