UX AND USER RESEARCH
INDUSTRY SURVEY REPORT
2017
2017 UX AND USER RESEARCH INDUSTRY SURVEY REPORT | 2
The felds of user experience and user research have taken a new shape over the past
few years. No longer relegated to a few lone champions in any given organization, the
user experience has become the concern of everyone from product designers to senior
executives.
In today’s highly competitive market, customers have come to expect excellent
experiences from digital products, and companies that aren’t delivering can quickly
become irrelevant. Organizations are racing to understand their customers’ behavior
and attitudes so they can meet their needs and earn their business. Because of growing
customer expectations and increased pressure from competitors, organizations are
starting to invest in user research early and often throughout development and beyond.
In this fourth annual UX and User Research Industry Survey, we asked 2,238
professionals across a wide variety of industries how their organizations are
approaching user experience and conducting user research.
Here are the responses and key insights from this year’s survey.
1. What is your gender
2. What is your age
51%
FEMALE
48%
MALE
40%
29%
17%
0.3%1%
13%
1%
DIDN’T SAY
18 - 2535 - 4570 +26 - 3446 - 69RATHERNOT SAY
Our 4th annual
industry survey.
2017 UX AND USER RESEARCH INDUSTRY SURVEY REPORT | 3
3. What is your country of residence
4. What’s the highest level of education you’ve achieved
UNITED STATES
OTHER
UNITED KINGDOM
CANADA
INDIA
GERMANY
SPAIN
AUSTRALIA
FRANCE
LESS THAN HIGH SCHOOL
HIGH SCHOOL/GED
SOME COLLEGE
2-YEAR COLLEGE/ASSOCIATE’S DEGREE
4-YEAR COLLEGE/ BACHELOR’S DEGREE
MASTER’S DEGREE
DOCTORAL DEGREE
PROFESSIONAL DEGREE
57%
7%
4%
2%
21%
5%
2%
1%
1%
2017 UX AND USER RESEARCH INDUSTRY SURVEY REPORT | 4
5. Which of the following best describes the principal industry
of your organization
6. How many people are employed at your company
BUSINESS HIGH TECH SERVICES & SOFTWARE (E.G. BOX)
ADVERTISING & MARKETING
CONSUMER HIGH TECH SERVICES & SOFTWARE (E.G. GOOGLE)
FINANCE & FINANCIAL SERVICES
EDUCATION
RETAIL
HEALTHCARE & PHARMACEUTICALS
OTHER
MEDIA
TRAVEL / LEISURE / HOSPITALITY
BUSINESS SUPPORT & LOGISTICS
TELECOMMUNICATIONS
CONSUMER GOODS (BRANDS)
NONPROFIT
GOVERNMENT
VIDEO & MOBILE GAMING
INSURANCE
MANUFACTURING
19%
4%
2%
7%
2%
12%
3%
6%
2%
12%
3%
2%
6%
2%
7%
3%
6%
2%
1 - 10101 - 5001001 - 500011 - 100501 - 10005001 +
18%
25%
19%
7%
13%
18%
2017 UX AND USER RESEARCH INDUSTRY SURVEY REPORT | 5
7. Which of these choices best describes your role
8. What level of seniority is your role
9. What is your primary job function
IN-HOUSE
CONSULTANT AT AN AGENCY
INDEPENDENT CONSULTANT / FREELANCE
BUSINESS OWNER
54%
25%
11%
INDIVIDUAL
CONTRIBUTOR
MANAGERDIRECTOR
2%
VICE PRESIDENT
8%
C-LEVEL/SENIOR
EXECUTIVE
DESIGN/UX
RESEARCH
OTHER
PRODUCT MANAGEMENT
MARKETING
EXECUTIVE
ENGINEERING
SALES
38%
12%
20%
10%
8%
4%
4%
4%
9%
10%
14%
67%
。。。以上简介无排版格式，详细内容请下载查看