在公司的正常经营运作中,团队建设发挥着基础性作用。本文以杭州消费金
融公司为研究对象,在总结前人有关团队建设的研究基础上,建立团队建设评价
指标体系,运用层次分析法对各指标进行权重设置,同时利用灰色关联度理论建
立杭州消费金融公司团队评价模型,通过对公司的实地调研,得出各指标从 2012
年至 2015 年的数据,并运用数据对杭州消费金融公司团队建设效果进行评价
最后,文章提出了优化公司团队建设的有效对策。研究表明:公司团队建设整体
水平呈逐年上涨趋势;在经营绩效、管理状况与发展质量维度方面,管理状况灰
色关联度数值最低,管理方面存在较多问题;从各指标方面来看,人均年度贷款
投放额、员工离职率、本科及以上人员比率、客户服务质量以及当年新增不良贷
款率、年发放贷款逾期率等指标关联度得分趋势波动性较大,没有形成稳定的发
展态势
关键字:杭州兴业;消费金融;团队建设;评价与优化杭州消费金融公司团队建设及优化研究
IV
Abstract
In the era of economic globalization and information network, the traditional
banking business has been greatly impacted, in which the credit consuming loan
business has been transformed into an important profit project of financial institutions
from a few years ago, and the demand is increasing in the customer base. But credit
consumption loan, because of its flexible and changeable form, the short-term fast
demand makes it the difference between the traditional bank business, the many
thinking habits of practitioners must make corresponding changes. Now the major
banks have been through independent departments and even the form of independent
subsidiaries to join the consumer loan market, and for such an independent
department or subsidiary, what kind of way to manage, what kind of method to build
the team, is the focus of this article to explore. In the normal operation of the company,
team building plays a fundamental role. This article takes Hangzhou consumer
finance company as the research object, builds the team Construction Appraisal Index
system, in summing up the previous research on the team building, using the AHP
method to set weights for each index, using the grey relational degree theory to
establish the team evaluation model of Hangzhou consumer finance company, through
the field investigation of the company, the data from 2012 to 2015 are obtained, and
the results of the team construction of Hangzhou consumer finance company are
evaluated by data. Finally, the paper proposes an effective countermeasure to optimize
the company&39;s team building. The research shows that the overall level of the
company&39;s team is increasing yearly, and the management status is lowest in the grey
relational degree and there are many problems in the management performance,
management status and development quality dimension. In terms of each indicator,
annual loan amount per capita, employee tu
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