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经过调查数据的统计分析，研究者发现 A 公司一线员工的职业倦怠程度整体处在
较低水平；在情感耗竭、疏离、无效能感三个维度中，无效能感表现相对显著。在无
效能感这一维度中，员工显现出了较强的参与管理的意愿。因此，研究者认为改善 A
公司一线员工职业倦怠现状的主要措施需要集中在员工参与公司管理方面，公司管理
层可以积极尝试让一线员工更多程度上参与公司管理，改善一线员工的职业倦怠现
状，提高员工积极性，提升公司的生产效率，促进企业的经济效益和长远发展
研究者基于实证分析的结果, 给出了 A 公司一线员工职业倦怠现状改善的具体
措施：（1）为员工制定合适的职业生涯计划（2）推行岗位轮换激发员工潜能（3）完
善员工参与管理的运作制度（4）建立平等有效的激励机制
关键词：公司一线员工；职业倦怠；对策
作 者：陈根升
指导教师：陈一星2
An empirical study on Job Burnout of
A company&39;s frontline staff
Abstract
In today&39;s society, the rapid economic development, increasing competition, the
phenomenon of job burnout has become a common problem faced by all enterprises. Job
burnout not only affects the efficiency and enthusiasm of employees, but also relates to the
economic benefits and long-term development of enterprises. Whether it is business or
employee should face this problem, by using the theory of human resource development
and management, take a series of measures to effectively eliminate the occupation burnout,
for the stability of staff, improve the work efficiency and enthusiasm has important
significance. Company A (Huarun Suzhou Li&39;an medicine limited company) is in the lead
in Jiangsu province in the field of pharmaceutical distribution enterprises, the company has
huge resources in quantity and quality of talent, but the problem of job burnout still exists,
which hindered the development of the company to a certain extent. How to solve the
problem of job burnout has become the key factor for the company to develop rapidly and
efficiently.
Through the statistical analysis of the survey data, the researchers found that the degree
of job burnout of Huarun Suzhou Li&39;an medicine limited company staffs overall at a low
level; in emotional exhaustion, alienation and inefficacy in three dimensions, inefficacy
was relatively significant. In the sense of ineffective energy, the staff showed a strong
willingness to participate in management. Therefore, the researchers believe that the main
measures to improve the job burnout needs to focus on employee participation in company
management, the managers of the company can actively try to participate in company
management for front-line employees more degree, improve the status of job burnout of
employees, improve employee enthusiasm, enhance the company&39;s production efficiency,
promote the the economic efficiency of enterprises and long-term development.
Study on staff of some well-known domestic and foreign enterprises to participate in
the management of reference examples, detailed measures are given to Company A limited
company staffs occupation burnout improvement: (1) to develop an appropriate occupation3
career plan for employees (2) to stimulate potential employees with the implementation of
job rotation (3) to improve the employees involved in the management of the operation of
the system (4 ) to establish effective and euual incentive mechanism
Keywords: frontline staff; job burnout; countermeasure
Written by：Gensheng Chen
Supervised by: Yixing Chen
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目 录
第一章 绪 论 .......1
1.1 研究背景 ..........1
1.2 研究意义 ..........1
1.3 研究思路及方法 ..........2
1.4 研究创新点 ......3
第二章 理论及文献综述 ...5
2.1 职业倦怠的定义 ..........5
2.2 职业倦怠的一般表现 ..5
2.3 职业倦怠的相关理论 ..5
2.3.1 Maslash 的三维度理论模型 .........5
2.3.2 Pines 的倦怠理论..6
2.3.3 Shirom—Melamed 的职业倦怠理论模型6
2.3.4 Moore 的工作倦怠结果归因模型7
2.4 国内外研究文献综述 ..7
2.4.1 国外研究文献综述7
2.4.2 国内研究文献综述9
第三章 研究设计 .10
3.1 研究假设 ........10
3.2 研究模型 ........ 11
3.3 研究的对象和目的 ....12
3.4 职业倦怠调查量表简介 ........13
3.4.1 职业倦怠调查量表通用版（MBI-GS）13
3.4.2 职业倦怠调查量表通用中文版（MBI-GS 中文版）...13
3.4.3MBI-GS 中文版的计分方法........14
3.5 一线员工职业倦怠影响因素调查表 15
3.6 实施过程及质量控制 15
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3.7 数据处理 ........16
第四章 实证分析 .17
4.1 样本构成基本分析 ....17
4.2 信度分析 ........18
4.3 效度分析 ..........
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