摘要摘要
由于信息科技的蓬勃发展和我国“互联网+”的战略性政策扶持，近年来我国
互联网企业取得了长足的发展，具有良好专业素养和技能的知识型人才大量涌入
互联网企业。由于工作任务相对繁重，压力较大，越来越多的互联网企业采用团
队形式开展工作。团队中成员的差异化在一定程度上会阻碍整个团队的绩效，但
是,利用好这个差异也可以提高绩效值。共享领导是一种群体内部互动影响的过
程，需要成员建立良好的期望值，积极学习，相互合作，共担领导责任，把提升
团队绩效作为共同目标。本文以共享领导为中介变量，通过实证分析探究了团队
异质性对互联网企业团队绩效及其内部因素的影响，为互联网企业团队的管理提
出有效建议

以京津冀、上海等地的互联网企业知识型团队为样本，在相关研究假设的基
础上构建异质性、共享领导和团队绩效理论模型进行实证分析。从团队异质性、
共享领导、团队绩效三个方面选取了8个指标，通过 SPSS20.0软件开展因子分
析、相关分析以及回归分析，验证研究假设。结果表明：第一，社会分类异质性
和价值观异质性对团队绩效产生显著的负向作用，但是信息异质性对团队绩效存
在显著正向影响。第二，共享领导对团队绩效起正向作用。第三，信息异质性和
价值观异质性对共享领导影响显著，而社会分类异质性对共享领导的作用则并不
显著。第四，共享领导中介作用部分成立。细化来看，共享领导在社会信息异质
性、价值观异质性与团队绩效间起到部分中介作用，但其在社会分类异质性和团
队绩效间的中介作用未得到验证

针对实证分析结果，提出如下建议：第一，招聘人才时要考虑团队异质性因
素，适度减少属性差异增加信息差异，全面考察应聘者对工作和生活的认知，吸
纳个人价值观与本企业团队文化相符合的人员；第二，设置开放式的办公环境，
提升工作坦诚度透明度，增强工作互动的有效性；第三，为团队成员提供适当
的学习机会，加强共享领导培训，满足员工对工作和个人成长的需求；第四，
建立良好的共享领导氛围，适时开展员工内部活动，提升成员在团队中物质和精
神方面的归属感

关键词：互联网企业，团队异质性，共享领导，团队绩效AbstractAbstract
With the rapid development of information technology and the national Internet
+ policy supporting, our Internet companies has made great progress in recent
decades which causes a large number of professional and skillful knowledge-type
talents join the Internet enterprises. Due to the relatively heavy work and pressure,
more and more Internet companies take team work to finish the commission.
Heterogeneity between team members will go against the team perfor mance in some
extent, while taking advantage of the difference properly can improve the
performance inversely. Shared leadership is a kind of internal interaction process
which needs members to establish a good expectation, learn actively, cooperate with
each other, share leadership and set improving team performance as the common goal.
Taking shared leadership as intermediary variables, the empirical analysis is
conducted to explore the team heterogeneity’s influence on the team performance and
its internal factors of Internet enterprise in this paper, which provides effective
suggestions for Internet enterprise team management.
Taking knowledge team findings of Internet enterprise from Beijing-Tianjin-
Hebei and Shanghai as sample, an academic mode which contains heterogeneity,
Shared leadership and team performance is built on basis of related research
hypotheses for empirical analysis. Eight indicators from team heterogeneity, shared
leadership and team performance are chosen for factor analysis, correlation analysis
and regression analysis by software SPSS20.0, in addition, research hypothesis are
tested. The results show that: firstly, the heterogeneity of social classification and
values has a significant negative effect on team performance, while information
heterogeneity has an obvious positive impact. Secondly, shared leadership has a
positive effect on team performance. Thirdly, heterogeneity of information and values
has significant effects on shared leadership, but social classification heterogeneity has
not. Fourthly, shared leadership’s intermediaryrole is effective in some part. Analysis
in detail, shared leadership plays intermediary role partly between social information
heterogeneity, values heterogeneity and team performance, but intermediary effect of
shared leadership among social classification heterogeneity and team performance has
not been verified.
According to the empirical analysis results, the following suggestions are put
forward: firstly, when recruiting team members, take heterogeneity factors intoAbstractconsideration, reduce attribute differences and increase information differences
moderately, investigate applicant’s perceive to work and life comprehensively, accept
the ones whose personal values is consistent with the company team culture; Secondly,
set up the open office environment, promote work open degree of transparency and
enhance the effectiveness of work interaction; Thirdly, provide appropriate learning
opportunities for team members, strengthen shared leadership training, satisfy the
needs of employees to work and personal growth; Fourthly, establish a good
atmosphere of shared leadership, carry out internal activities properly and promote
belonging sense of the members to team in material and spiritual.
Keywords: Internet enterprise, team heterogeneity, shared leadership, team
performance目录目录
1绪论......1
1.1研究背景.1
1.2研究目的与意义...2
1.2.1研究目的....2
1.2.2研究意义....3
1.3研究内容.3
1.4研究方法与技术路线........4
1.4.1研究方法....4
1.4.2技术路线....4
1.5主要创新点..........5
2文献综述...........7
2.1互联网企业知识型团队的概念及特征.......7
2.1.1互联网企业知识型团队的概念........7
2.1.2互联网企业知识型员工的特征........7
2.2团队异质性、共享领导与团队绩效的相关研究.....8
2.2.1团队异质性的相关研究.......8
2.2.2共享领导的相关研究........10
2.2.3团队绩效的相关研究........13
2.3团队异质性对团队绩效影响的研究.........13
2.3.1直接影响..13
2.3.2间接影响..14
2.4共享领导与团队绩效关系的研究16
2.5研究趋势及存在问题
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