摘要
作为关系国计民生的电力行业，保证电力的安全可靠供应至关重要。对标的出
现，其目的是希望企业通过对比总结，能够帮企业获得更多的成功经验，通过与标
杆的比较分析，明确方向，增加动力，不断的完成甚至超越自己的竞争目标。供电
所进行相应的对标管理，建立健全的对标体系不仅能够保证电能质量，维护用电安
全，还能提高其业绩、管理水平。本文正在基于这样的背景，结合诸暨市供电所对
标体系的实际情况展开了研究，主要研究内容有以下几点：
（1）通过查阅整理大量的文献资料，总结国内外对于电力同业对标体系的研
究成果，着重分析了诸暨市供电所同业对标体系的建立思路及原则，对诸暨市供电
所同业对标体系的建立过程及后期保障措施进行了总结，归纳了该同业对标体系取
得的成效；
（2）构建了一套适用于诸暨市供电所同业对标体系评价的指标体系，根据诸
暨市供电所同业对标体系特点，从对标体系目标实现程度、对标体系经济效益、对
标体系管理效益以及对标体系可持续性等四个方面对影响诸暨市同业对标体系评
价的因素进行分析，建立了总计 4 项一级指标，12 项二级指标；
（3）提出了一套基于 AHP 的物元可拓模型。该模型避免了传统数学中过分关
注数量计算而忽略反应信息质的问题的不足，将量与质进行了结合，同时运用 AHP
方法来进行指标权重的确定，而在评价模型方面，则采用物元可拓模型，并且通过
案例验证了此方法的科学有效性

关键词：供电所；同业对标体系；评价华北电力大学硕士学位论文
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Abstract
As the main power supply of the electric power industry, how to ensure the stable
supply of electricity, to ensure the safe operation of the power industry is essential. The
emergence of benchmarking, the purpose is to enterprise by comparing the summary, can
help enterprises get more successful experience, through comparative analysis with the
benchmark, a clear direction, increasing power, continue to meet and exceed their goals
in competitive. Power supply of corresponding benchmarking management, establish
perfect benchmarking system can not only guarantee the power quality, maintenance of
safe use of electricity, but also improve the performance, the level of management. This
article is based on this background, combined with the actual situation of Zhuji City
power supply benchmarking system are studied, the main research contents have the
following points:
(1) Through a lot of literature research, summarizes domestic and foreign research
for electric benchmarking system, emphatically analyses the Zhuji City power supply
industry benchmarking system established ideas and principles, of Zhuji City power
supply industry benchmarking system establishment process and after the period of
safeguard measures are summarized, summed up the benchmarking results.
(2) Construct a set of applicable to Zhuji City power supply industry benchmarking
system evaluation index system, according to the characteristics of Zhuji City electricity
industry benchmarking system, from the underlying system realization degree,
benchmarking system economic benefits, benchmarking management system efficiency
and benchmarking system sustainable four respects of Zhuji City, benchmarking
evaluation system of factor analysis, 4 first grade indexes is established, 12 second level
indexes.
(3) A set of matter element extension model based on AHP is proposed. The model
to reflect the relative importance of the index itself and reflect the comprehensive
evaluation of the elements in the state of equilibrium and by using the AHP method to
index weight determined, and in the evaluation model, the can reflect to be evaluation of
quality and quantity of the matter double attribute of matter element extension model,
and finally, we use the instance to verify the effectiveness of the method.
Keywords: power supply, benchmarking system, evaluate华北电力大学硕士学位论文
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目 录
摘要.........I
Abstract .....II
第 1 章 绪 论...... 1
1.1 选题背景及意义 ... 1
1.2 国内外研究现状 ... 2
1.2.1 国外研究现状2
1.2.2 国内研究现状4
1.3 本文的研究内容 ... 6
第 2 章 同业对标理论基础.......... 7
2.1 对标管理涵义 ....... 7
2.2 对标管理产生与发展 ....... 7
2.3 对标管理分类 ....... 8
2.3.1 内部对标管理8
2.3.2 竞争对标管理8
2.3.3 职能对标管理9
2.3.4 流程对标管理9
2.4 对标管理流程 ..... 10
2.5 对标管理作用 ..... 12
2.6 本章小结 . 12
第 3 章 诸暨市供电所同业对标体系构建........ 14
3.1 同业对标体系建立相关背景 ..... 14
3.1.1 诸暨市供电所基本情况 ...... 14
3.1.2 同业对标体系建立的必要性 .......... 18
3.2 同业对标体系的建设思路及原则 ......... 18
3.2.1 明确的职责分工 ...... 19
3.2.2 同业对标体系建立原则 ...... 20
3.3 诸暨市供电所同业对标指标体系 ......... 20
3.3.1 同业对标体系的构建思路 .. 20
3.3.2 评价体系的完善 ...... 21
3.3.3 体系结构 ...
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