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MBA硕士论文_建设银行QX支行员工绩效考评研究DOC

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摘要
I
论文题目:建设银行QX支行员工绩效考评研究
学科专业:工商管理
研 究 生:何 颖 学生签名:
指导教师:杨水利 教授 导师签名:
摘要
自从我国加入WTO以来,世界经济繁荣及开放的金融体制驱动着我国商业银行快速
发展,随着外资银行的进入及我国本土政策性银行的兴起,我国五大国有商业银行正面临
着严峻的考验及挑战。银行属于服务型机构,因此在金融产品趋同的市场大环境下,究其
竞争的根源就是人才的竞争,而国有商业银行与外资银行及地方性银行相比,无论从培训
体系、薪资结构、晋升平台等均有一定的差距。如何提高银行竞争力,有效的留住核心人
才,充分发挥人本优势,创造更高的价值贡献及目标效益,需要构建与商业银行发展及员
工需求相契合的科学且适应发展需要的员工绩效考评体系,对提高员工绩效、激发团队协
同效果、助力银行战略愿景实现具有重要的指导及现实意义

为了紧紧围绕总行及省分行战略发展要求,深入推进支行的“综合化、全量化、多功
能”战略转型,以“网点+团队”为抓手,优化配置各类资源,充分发挥人员活力,因此
本文以QX支行员工绩效考评工作为研究切入点,首先通过现状及问题分析指出支行员工
绩效考评工作的不足及缺失;其次,基于方案系统性构建思路从制度建设、考评主客体、
考评指标、流程标准及考评结果应用均进行了研究,采用更为科学的绩效考评方法对考评
指标、权重及考评主体进行设计,有效将员工绩效与组织绩效进行关联;最后,通过多样
化绩效考评结果应用设计以提高奖惩激励作用效果,提高员工对绩效目标的认同度,增强
员工对个人能力提升的主动性,引导员工朝着高绩效目标追赶超越,从而助力QX支行培
育综合竞争涟实现战略转型要求

【关 键 词】银行支行;员工绩效;360度绩效考评法;层次分析法
【论文类型】应用研究
Abstract
II
Title: The Study on the Staff Performance Evaluation for QX Branch of
China Construction Bank
Major: Business Administration
Name: He Ying Signature:
Supervisor: Prof. Yang Shuili Signature:
Abstract
Since China's accession to the WTO, the world economic prosperity and open financial
system drives the rapid development of Chinese commercial Banks with foreign bank entry and
the rise of China's domestic policy Banks, China's five major state-owned commercial Banks
are faced with the severe test and challenge. Banks belong to a service-oriented institutions, so
the convergence of financial products market environment, investigate the cause of its
competition is talented person's competition, the state-owned commercial Banks compared with
foreign Banks and local Banks, no matter from the training system, salary structure, promotion
platform etc have certain gap. How to enhance the competitiveness of Banks, effectively retain
the core personnel, give full play to the advantage of humanistic, create a higher value
contribution and target efficiency, need to build commercial Banks and development needs and
employee corresponds to meet the needs of the development of science and the staff
performance appraisal system, to improve employee performance and inspire team synergy
effect, the power bank strategic vision has important guidance and practical significance.
To closely around the head office and the branches province strategy development
requirement, further promote the branch, the quantitative, multi-function integrated strategic
transformation, with network + team for the gripper, optimizing the allocation of various
resources, give full play to the vigor. This paper taking QX branch employee performance
evaluation work as a research starting point, first of all, through the analysis of the present
situation and the existing problems pointed out branch employee performance evaluation work
and the deficiency of the missing; Secondly, based on the scheme on how to construct a
systemic from system construction, evaluation subject, evaluation index, process, criteria and
evaluation result application is studied, a more scientific performance evaluation method of
evaluation indicator, weight and body design, associated effective employee performance and
organizational performance; Finally, through diversification performance evaluation result
application design in order to improve the rewards and punishment incentive effect, improve
the staff of performance goals, esteemed enhancement initiative of employees of personal
西安理工大学工商管理硕士学位论文
III
ability to ascend, guide staff toward high performance goal pursued beyond, and thus help QX
branch to foster comprehensive competitiveness and achieve strategic transformation
requirements.
【Key words】Bank Branch; Employee Performance; 360 Degree Performance Evaluation
Method; Analytic Hierarchy Process
【Paper Type】Applied Research
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