摘要
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论文题目：郑州成功财经学院行政职员敬业度研究
学科名称：工商管理
研 究 生：张晓燕 签 名：
指导教师：张长征 副教授 签 名：
摘要
随着经济的快速发展，市场竞争日益激烈，优质的人力资源是企业最根本的竞争优势

员工敬业度对于组织的积极影响逐渐得到认可并成为企业管理实践领域关注的热点。在
“企业化”管理模式下，关注行政职员敬业度是民办高校提高行政管理水平和综合竞争力
的根本。行政职员敬业度的普遍提高将使民办高校进入良性发展的状态

本文总结归纳以往专家学者和机构的研究成果，提出研究思路和框架。从员工敬业度
的概念维度和测量方法出发，设计适用于成功学院行政职员的敬业度调查问卷。一方面分
析行政职员敬业度的现状，另一方面探讨行政职员敬业度的影响因素。通过问卷调查收集
256份有效数据，借助SPSS20.0的数据分析对于问卷的信度和效度进行验证。总体来说，
成功学院行政职员对于自身敬业度水平的评价较高，但是个体之间的敬业度差距明显。不
同婚姻状况行政职员的敬业度存在显著性差异。提高已婚行政职员的满意度和稳定性是成
功学院人事管理需要关注的问题。依托太和顾问的敬业度影响因素模型，从工作角色、领
导力、管理制度、同事关系、薪酬福利、职业成长6个维度分析郑州成功财经学院（以下
简称:成功学院）行政职员敬业度的影响因素。通过回归分析得出：同事关系、工作角色、
职业成长是影响成功学院行政职员敬业度的关键性因素。结合成功学院行政职员管理过程
中出现的组织归属感不强，角色认知度不高，晋升路径单一的现实问题，从改善同事关系、
明确岗位工作职责、实施职业发展计划等多角度提出提升成功学院行政职员敬业度的解决
对策和优化方案。为确保对策和方案的有效实施，笔者从制度完善和监督反馈两个方面提
出保证措施

有效提升成功学院行政职员敬业度是本文的研究目的。行政职员敬业度水平的提升将
进一步提高成功学院的行政管理水平和工作绩效，促进教学质量和社会声誉的改善。此项
研究成果对于河南省民办高校行政职员管理工作具有一定的参考借鉴价值

【关 键 词】：行政职员 员工敬业度 工作满意度 工作绩效
【论文类型】：应用研究
Abstract
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Title：The Research on engagement of administrative employee in
Zhengzhou Chenggong University of Finance and Economics
Major：Business Administration
Student：Zhang XiaoYan Signature:
Supervison：Prof. Zhang Changzheng Signature:
Abstract
With the rapid economic development, market competition is increasingly fierce.
High-quality human resources is the most fundamental competitive advantage.The positive
impact of employee engagement on the organization is gradually recognized and become a hot
topic in the field of enterprise management practice. In the “enterprisization” management
mode, concerning about the engagement of the administrative employee is fundamental for the
civilian-run colleges and universities to improve the level of administrative management and
comprehensive competitiveness.The general improvement of the administrative employee’s
engagement will generate a healthy development of the civilian-run colleges and universities.
This paper summarizes the research results of experts and scholars in the past and puts
forward theoretical ideas and framework. Based on the conceptual dimension and measurement
method of employee engagement, it designs the questionnaire of engagement degree that is
applicable to administrative employee of Zhengzhou Chenggong University of Finance and
Economics(Chenggong University for short) .On the one hand, it analyzes current situation of
administrative employees’ engagement; on the other hand, it explores the influential factors of
the administrative employees’ engagement.The author collects 256 valid data and tests the
reliability and validity of the scale by SPSS20.0. In general, the administrative employees of
Chenggong University have a high self-evaluation for their engagement. But there are
significant differences between individuals. In the marital status, there is a significant difference
in the administrative employees’ engagement.Under different backgrounds, administrative
employees’ engagement levels are slightly different but not very significant.Therefore, to
improve the satisfaction and stability of married administrative employee is the problem
Chenggong University’s personnel management needs to concern.Based on the model of the
influence factors of engagement of TaiHe Consulting,this paper analyzes the factors influencing
the administrative employees’ engagement in Chenggong University from six dimensions: job
role, leadership, management system, colleague relationship, salary and welfare, career
growth.Through the regression analysis, it is concluded that job role, colleague relationship and
西安理工大学工商管理硕士学位论文
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career growth are the key factors that affect the engagement of Chenggong University’s
administrative employeebined with practical problem found in the administrative process
in Chenggong University that the role recognition is not high, organizational sense of belonging
is not strong and the opportunity of promotion is not enough,this paper puts forward the
solution and optimization plan to enhance administrative employees’ engagement in Chenggong
University from the perspectives of improving the relationship with the colleague, clarifying the
job responsibilities, implementing the career development plan .In order to ensure the effective
implementation of the plan, the author puts forward the guarantee measures from the aspects of
system perfection and supervision feedback.
The purpose of this paper is to effectively enhance the engagement of Chenggong
University’s administrative employees. The improving of administrative employees’
engagement will further enhance the level of engagement and job performance and promote the
perfection of teaching quality and social reputation. The research results of this paper have a
certain referential value for the management of administrative employee of the
civilian-run colleges and universities in Henan Province.
【Key words】：Administrative Employee , Employee Engagement, Job Satisfaction,
Job Performance
【Type Of Paper】：Application Research
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