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MBA论文_中信银行长沙基层支行员工绩效考核体系改进研究

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文本描述
摘 要
随着 21 世纪的到来,经济全球化不断发展,国内银行面临着日益激烈的竞争
环境。为了适应这种环境,各大商业银行越来越重视人力资源管理以实现银行业
务增长。绩效考核作为人力资源管理中的重要一环,对银行获得效益最大化具有
重要作用。目前,大多数商业银行都已经建立了自己的绩效考核系统,但实践中
得知这些系统普遍存在一些问题,因此研究商业银行的绩效考核体系改进具有重
要的现实意义

本文以中信银行长沙基层支行作为研究对象,对我国商业银行员工绩效考核
的现状以及改进体系进行深入和系统的研究。首先,介绍了论文的研究背景与意
义、研究内容和研究方法,并对绩效考核理论基础及国内外研究现状进行了阐述;
其次,分析中信银行长沙基层支行绩效考核的现状,分析了目前绩效考核体系所
存在的问题以及原因;接着是本文的重点,在明晰绩效考核改进体系设计目的、
设计原则及设计思路的基础上,对中信银行长沙基层支行现有的员工绩效考核体
系进行改进;之后则对此绩效考核改进体系实施的保障措施进行说明;最后是本
文的结论

本文采用文献分析与问卷调查相结合的方法,运用关键绩效指标法, 分别对
中信银行长沙基层支行的公司条线、零售条线及会计条线的员工绩效考核体系进
行了改进,以期对我国商业银行建立完善、可靠的绩效考核体系做出一点贡献

关键字:中信银行长沙基层支行;员工绩效考核;关键绩效指标法中信银行长沙基层支行员工绩效考核体系改进研究
Abstract
With the advent of the 21st century, economic is more and more globalized,
domestic banks are inevitably faced with a competitive environment. In order to adap t
to this environment, the major commercial banks increasing emphasize the human
resources management that is helpful to achieve growth of banking business. As a
major ways and means of human resource management, the performance evaluation
has an important role for maximize the benefits of banks. Currently, most
commercial banks have established their own performance evaluation system, but
through practice, we know that many performance evaluation systems of commercial
banks have some problems. Therefore, it has important practical significance to
research the performance evaluation systems of commercial banks.
In this paper, we take Changsha Branch of China CITIC Bank as the research
object to investigate and analyses its existing performance evaluation program. This
paper is divided into five parts. The first part is an introduction. It introduces the
research background, research significance, research contents, and research methods
and proposes the technology roadmap study. The second part is the literature review.
It is the theoretical basis of this article and mainly set forth the current research of
performance appraisal theory. The third part is the status quo of performance appraisal
system of Changsha Branch of China CITIC Bank. First, we review the background
and development of China CITIC Bank; secondly, we describe the current status of
performance appraisal system of Changsha Branch of China CITIC Bank and its
existing problems; finally, we analyze the reasons for current problems. The fourth
part is the focus of this article, it improve the performance appraisal program of
Changsha Branch of China CITIC Bank. By analyzing the performance appraisal
system of Changsha Branch of China CITIC Bank, and comprehend clearly its design
principles and design ideas, we propose an improved performance evaluation program.
The fifth part is the implementation of the improved performance appraisal system of
Changsha Branch of China CITIC Bank. We give some suggestions and put forward
the expected results for its implementation.
We expect to establish a reliable performance appraisal system for Changsha
Branch of China CITIC Bank to achieve its steady and rapid development. We can
guide the improvements of performance appraisal systems of other commercial banks
and therefore establish a scientific and effective incentive and restraint mechanisms
for our commercial banks to ultimately realize the benefit maximization.
Key words: CITIC Bank; employee performance assessment; key performance
indicator
V
目 录
学位论文原创性声明和学位论文版权使用授权书 ....I
摘要.....II
Abstract ........ III
插图索引......VII
附表索引.....VIII
第 1 章 绪 论 ........... 1
1.1 研究背景与意义.......... 1
1.1.1 研究背景 ... 1
1.1.2 研究目的与意义.... 2
1.2 绩效考核理论基础与文献综述 .......... 3
1.2.1 绩效考核理论基础 3
1.2.2 绩效考核文献综述 7
1.3 研究内容及框架........ 10
1.4 研究方法 ....... 11
第 2 章 中信银行长沙基层支行员工绩效考核体系现状 ... 13
2.1 中信银行发展概况.... 13
2.2 中信银行长沙基层支行绩效考核现状分析 . 13
2.2.1 长沙基层支行绩效考核体系现状 .......... 14
2.2.2 长沙基层支行绩效考核效果分析 .......... 15
2.2.3 长沙基层支行绩效考核体系存在问题 ... 16
2.3 绩效考核体系存在问题的原因分析. 17
第 3 章 中信银行长沙基层支行员工绩效考核体系改进设计........ 19
3.1 绩效考核改进体系设计的原则 ........ 19
3.1.1 战略性原则 ......... 19
3.1.2 公正公开原则 ..... 20
3.1.3 全面性原则 ......... 20
3.2 绩效考核改进目标.... 20
3.3 绩效考核体系改进设计 ........ 21
3.3.1 绩效考核体系的指标改进 .......... 22
3.3.2 考核制度的改进设计 ...... 28
第 4 章 中信银行长沙基层支行员工绩效考核改进体系的实施保障 ........ 32
4.1 可行性研究 ... 32
4.1.1 技术可行性 ......... 32
4.1.2 组织可行性 ......... 33
4.2 实施保障措施 ........... 33
4.2.1 制度保障 . 33
4.2.2 组织保障 . 34
4.2.3 员工思想保障 ..... 35
4.3 实施效果预期 ........... 35
结论... 37
参考文献....... 39
附录... 42
致谢... 46
插图索引
图 1.1 技术路线图 . 11
图 3.1 中信银行长沙基层支行的绩效考核流程 ...30
附表索引
表 2.1 中信银行长沙基层支行绩效考核指标表 ...14
表 3.1 中信银行长沙基层支行绩效考核指标权重分配表 ...........24
表 3.2 公司条线员工绩效考核指标体系设定.......25
表 3.3 零售条线员工绩效考核指标体系设定.......27
表 3.4 会计条线员工绩效考核指标体系设定.......28
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