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MBA硕士毕业论文_H制药公司绩效管理优化研究DOC

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文本描述
目 录
1 导论 1
1.1 研究背景及意义 1
1.2 研究思路与方法 1
1.3 论文框架 2
2 基本理论与相关研究文献概述2
2.1 绩效与绩效管理 2
2.1.1 绩效2
2.1.2 绩效管理4
2.2 绩效管理相关理论 4
2.2.1 目标管理考核法5
2.2.2 过程管理法5
2.2.3 360 度反馈评价法 6
2.2.4 PDCA 绩效管理方法6
2.2.5 关键绩效指标6
2.3 制药公司绩效管理相关研究文献综述 6
2.3.1 国外相关研究7
2.3.2 国内相关研究8
2.3.3 研究文献的评价与启示9
3 H 制药公司绩效管理现状10
3.1 公司概述及人力资源结构特点10
3.1.1 公司概况 10
3.1.2 H 公司组织架构 10
3.1.3 H 公司人力资源状况 10
3.2 公司现行绩效管理的主要内容 12
3.3 公司绩效管理现状分析 13
3.3.1 问卷调查 13
3.3.2 评估结果与分析 14
4 H 制药公司绩效管理优化对策及实施建议 26
4.1 绩效管理优化的基本原则 26
4.1.1 公开透明化原则 26
4.1.2 公正客观原则 26
4.1.3 定性和定量评价相结合 26II
4.1.4 直线与集体评议结合 26
4.1.5 沟通和反馈原则 26
4.2 绩效管理优化的主要内容 27
4.2.1 明确绩效管理指导思想 27
4.2.2 完善绩效管理组织及制度29
4.2.3 科学制定绩效考核指标 32
4.2.4 加强人力资源各模块关联度 35
4.2.5 创建先进管理平台 36
4.3 确保绩效管理优化对策有效实施的保障措施 38
4.3.1 组织保障 38
4.3.2 制度保障 38
4.3.3 文化保障 39
4.3.4 培训保障 39
5 结语 40
参考文献41
附录44
致谢48III
Directory
1 Introduction 1
1.1 Background and significance 1
1.2 Research ideas and methods 1
1.3 Paper framework 2
2 Basic theory and literature summary 2
2.1 Performance and performance management 2
2.1.1 Related comcepts performance 2
2.1.2 Related concepts performance management4
2.2 Theory of performance management 4
2.2.1 Management by objective assessment method 5
2.2.2 Process management act 5
2.2.3 360assessment method6
2.2.4 PDCA perfomance management 6
2.2.5 Key performance indicators6
2.3Pharmaceutical Corporate Performance Management research literature review2.3.1 Foreign literature 7
2.3.2 Domesticliterature. 8
2.3.3 Evaluation and Enlightenment of research literature 9
3 H performance management status Pharmaceuticals 10
3.1Company Overview and structural characteristics of human resources10
3.1.1 Company overview10
3.1.2 HOrganization Structure 10
3.1.3 HCorporate Human Resources 10
3.2 The main content of the company's current performance management 12
3.3 Corporate Performance Management Situation Analysis 13
3.3.1 Questionnaire13
3.3.2 Evaluation result and analyzation 14
4 H Pharmaceuticals Corporate Performance Management Optimization
Strategies and Suggestions26
4.1The basic principles of performance management optimization 26
4.1.1 Discloses the principles of transparency 26IV
4.1.2 Fair and objective principles 26
4.1.3 Qualitative and quantitative evaluation of the combination 26
4.1.4 Linear and binding collective appraisal 26
4.1.5 Communication and feedback principles26
4.2 The main content of performance management optimization 27
4.2.1 Clear performance management guidelines27
4.2.2 Improve the organization and performance management system 29
4.2.3 Scientific development of performance evaluation indicators 32
4.2.4 Strengthening of human resources associated degrees of each module 35
4.2.5 Create advanced management platform 36
4.3 Ensure that the proposed performance management to optimize the effective
implementation of countermeasures 38
4.3.1 Organizational guarantee 38
4.3.2 System guarantee 38
4.3.3 Cultural guarantee 39
4.3.4 Training security39
5 Epilogue 40
Reference 41
Appendix 44
Acknowledgements 481
摘 要
随着医药技术水平的提高,我国医药行业发展迅速,加之全球化趋势愈演愈
烈,我国医药行业逐渐融入国际市场中,我国医药企业的市场潜力巨大,未来发
展前景不可限量

本文的写作目的是通过对 H 制药公司的绩效管理体系进行研究,对其在绩效
管理方面存在的问题进行分析和研究,并提出解决策略,意在促进 H 制药公司的
绩效管理的水平。H 制药公司的发展一方面与投资战略有联系,另一方面业也与
绩效管理水平密切相关

本文首先是对绩效管理的相关理论进行了阐述,目标管理法、EVA 业绩效考
核法、关键绩效指标法都是现阶段国内外企业普遍使用的绩效管理方法。本文对
这几种绩效管理方法的理论基础、优缺点、应用环境进行详细介绍,并且对绩效
管理领域中的概念进行阐述,对个别易混淆的概念进行区分

本文以 H 制药公司作为实例研究的对象,对 H 公司的背景、经营现状、企业
内部发展状况、业务情况进行介绍,重点对 H 公司的绩效管理体系的发展过程、
现状、以及其人力资源管理状况等进行分析和研究

本文对 H 制药公司绩效管理的多个方面入手进行研究,包括准确性、影响、
效率、反馈等,采用多种调查方式,包括调查问卷、访谈等,对调查数据进行份
深入分析,找出 H 制药公司绩效管理方面存在的问题,包括:1、绩效考核指标与
企业发展现状不匹配,计分方式不合理;2、公司管理层管理理念落后;3、公司
绩效管理制度缺失;4、人力资源各模块关联度差;5、绩效管理平台不够先进

本文研究的侧重点,也是本文的核心部分,是对 H 制药公司绩效管理出现问
题的多方面原因进行深入的剖析,并提出针对性的意见,包括了优化考核平台,
加强人力资源管理各个模块与绩效管理之间的联系,选择适合企业发展现状的计
分方式等,根据这些方面对 H 制药公司的绩效管理设计出优化方案,并对其对于
H 公司绩效管理以及经营方面的效果进行预估

本文的数据来源以及信息都是来自于 H 制药公司实际经营状况,结合理论知
识与个人工作经验,提出适合 H 制药公司的绩效管理优化方案。本文意图通过对
H 公司绩效管理方面的进行研究,对医药行业的其他情况类似的企业提供理论参
考,帮助医药企业提高其绩效管理的水平和效率,促进医药企业可持续发展,提
高我国医药行业的整体水平

关键词:制药公司,人力资源,绩效,绩效管理,问卷调查。2
Abstract
With the improvement of medical technology, the pharmaceutical industry has
developed rapidly in our country. Combined with the trend of globalization
intensifying, and the pharmaceutical industry in our country gradually into the
international market, the pharmaceutical enterprises in our country's market potential is
tremendous, the future prospects for development.
The purpose of this article is to by studying H pharmaceutical company's
performance management system, to find the problems arising from the performance
management process and analysis of existing deficiency, and put forward
corresponding measures and solving strategy, raise the level of H pharmaceutical
company performance management. Pharmaceutical companies as a technology
content high, the market prospect is good, its development are associated with
investment strategy on one hand, on the other hand industry is closely related to the
performance management level.
The article thinking of writing is, first, the theory, method and application of
performance management at domestic and abroad is expounded, the current enterprise
use more performance management methods including target management method,
EVA performance effect assessment method, the balanced scorecard, key performance
indicators . Several performance management method in this paper, the theoretical
basis, advantages and disadvantages, application environment in detail, and elaborates
the concept of performance management in the field of a, to the distinction between the
concept of the individual is easy to confuse.
Based on H pharmaceutical company as an object of case study for H company's
background, present situation, the enterprise internal development, introduces the
business situation, focusing on H company performance management system
development process, present situation, and its human resources management situation
analysis and research.
In this paper, the multiple aspects of H pharmaceutical company performance
management, including accuracy, effects, efficiency, feedback, etc., using multiple
research methods, including questionnaires, interviews, etc., on the investigation data
of in-depth analysis of current problems in performance management of H3
pharmaceutical company to research and analyze, and find its causes of similar
problems, mainly including 1. Performance appraisal index and enterprise
development present situation does not match, scoring method is not reasonable; 2.
Company management idea is backward; 3. The lack of corporate performance
management system; 4. Human resource module correlation is poor; 5, advanced
performance management platform is not enough.
In this paper, the focus of research is a core part of this article, is for H
pharmaceutical company performance management deeply analyzes the problems of
many factors, and put forward the pertinent opinions, including the optimization of
examination platform and creating the atmosphere of performance management,
simplifying the organization structure, improve the system of performance
management, strengthening human resources management at all levels and the
relationship between performance management, choose suitable for enterprise
development way of keeping score, according to all these aspects of H performance
management design optimization scheme of pharmaceutical company, and the
performance management for H company as well as the effect of management aspects
to carry on the forecast.
In this paper, source of data and information from the H pharmaceutical
company's actual operating condition, the author's own experience and H company
performance management present situation, the H company in performance
management research and analysis of existing problems, and design a performance
management optimization scheme. Intention in this paper, though to the H company
performance management aspects of the study, similar to the pharmaceutical industry's
other enterprises to provide theoretical reference and help of pharmaceutical
enterprises to improve their performance management level and efficiency, promote
the sustainable development of the pharmaceutical enterprise, improve the overall level
of China's pharmaceutical industry.
Key words:Pharmaceutical company, Human resources, Performance, Performance
management, Questionnaire.1
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