Insurance Claims Manual Carrefour China/Finance/Insurance Page 1 of 34 Carrefour INSURANCE CLAIMS MANUAL 保险索赔手册 Organizations Affected : Head Office, Joint Ventures and all Stores Periodic Compliance Checking : China Finance Division Procedure Organized By: Finance Department / Marsh / Aon-COFCO Approved By: Financial Director Version: FA/V1.0 Effective Date: January 01,2005 Date Validated: January 01 , 2005 Insurance Claims Manual Carrefour China/Finance/Insurance Page 2 of 34 Carrefour CONTENTS 1. IntroductionPage 4 序言第4页 2. Involved Parties and Responsibilities Page 4 保险相关方及其职责 第4页 3. Insurance Program SummaryPage 6 保险计划综述 第6页 Property all risks (extended to Cover Machinery Breakdown) 财产一切险（扩展机器损坏险） Business Interruption 利润损失险 Money Insurance 现金保险 Fidelity Guarantee 雇员忠诚险 Products Liabilities Insurance 产品责任险 Public Liability Insurance 公众责任险 Employer’s Liability Insurance 雇主责任险 4. Claim ProcessPage 15 索赔流程 第15页 5. Claim AdvicePage 18 索赔要点 第18页 6. Claim Procedures Page 19 各险种项下的索赔程序 第19页 Property all risks (extended to Cover Machinery Breakdown) 财产一切险（扩展机器损坏险） Business Interruption 利润损失险 Money Insurance 现金保险 Fidelity Guarantee 雇员忠诚险 Public and Products Liabilities Insurance Insurance Claims Manual Carrefour China/Finance/Insurance Page 3 of 34 Carrefour 公众及产品责任险 Employer’s Liability Insurance 雇主责任险 Insurance Claims Manual Carrefour China/Finance/Insurance Page 4 of 34 Carrefour 7. List of Claim Documents Page 25 索赔单证一览表 第25页 8. Contact InformationPage 25 联络资料 第25页 9. Appendix Page 27 附件第27页 Loss Notification Form 出险通知书 Loss Notice (for Carrefour Internal Purpose) 损失通知单（供家乐福内部使用） Claim Report 索赔报告 Claim List 损失清单 Subrogation Form 权益转让书 Declaration Form 声明书 Discharge Form 接受书/ 接触责任书 Claim Receipt 赔款收据 Claim Cancellation Form 撤销赔案通知书 Monthly Claim Status Report 月度赔案报表 10. Chart of Communication Channel Page 33 沟通渠道图第33页