大连理工大学专业学位硕士学位论文
摘 要
随着以知识运营为经济增长方式的时代到来,信息技术企业面临着日新月异的市场
挑战和日趋激烈的行业竞争。用户对软件的需求成几何级数的增长,单一组织的交付能
力往往已经无法独自满足客户所提出的所有需求。因此,很多软件供应商试图以跨组织、
跨区域、跨文化的方式组建团队,来实现用户的完整需求。这样一种以网络化、资源共
享的跨国项目开始迅速的发展。
在跨国项目中,知识转移贯穿整个工作流程。如何使知识尽量快速、完整的在个体
和组织间进行转移,是一个需要解决的重要问题。但受到时间空间、文化背景与管理水
平的限制,跨国项目团队的知识转移常常因为缺乏有效的沟通机制而变得异常艰难。中
国信息技术企业加入跨国项目是大势所趋,这就不可避免的会与来自其他国家的成员组
成跨国项目团队。这些跨国项目团队在管理实施过程中存在大量的知识转移,对于中国
企业而言,做好在跨国项目团队知识转移过程中的沟通管理,是保证项目顺利实施的关
键。在知识转移过程中建立一套高效实用的沟通机制,是国内信息技术企业在国际业务
拓展中需要亟待解决的问题。
本文综合运用文献研究法与定性分析法,以DC跨国项目为研究对象,通过对其团
队间的知识转移和沟通管理进行深入研究,结合国内外对相关问题的理论研究成果,构
建一套适用于跨国项目知识转移的沟通机制,并将其运用到实际项目中,检查该机制的
有效性。针对项目的各种因素制定了符合实际情况的沟通机制和计划,为知识转移在项
目中的顺利推进提供机制保障。希望通过本文的分析研究,能够为拓展国际业务的信息
技术企业及相关从业人员的实际工作提供参考依据,使他们能够在本文的研究基础上,
建立有效的沟通机制,更加游刃有余的完成跨国项目。
关键词:跨国项目团队;知识转移;沟通机制
DC跨国项目团队间知识转移的沟通机制
Research of Communication Mechanism in Knowledge Transfer Process
of Transnational DC Project
Abstract
With the rapid development of information technology, the time of knowledge operation
has come for the economic growth mode, information technology enterprise faced with the
ever-changing market challenges and increasing competition in the industry of the abstract.
Demand for software into the geometric growth,the requirement of software complexity and
scale, the function point also increases. The delivery capability of an independent organization
has been unable to meet the customers all of the proposed requirements.
In transnational virtual teams,knowledge transfer activities can be found in almost entire
working process. How to make efficient and accurate knowledge transfer within individual or
organization, is a significant problem which waiting to be solved. But by the limitation of
space-time,cultural background and organization-structure, transnational virtual team always
meet many difficulties because of the lack of effective communication mechanism.
Literature research and qualitative analysis are used integrated in this paper, starting with
the analysis of multinational projects characteristics, through in-depth study of knowledge
transfer and communication management, combined with domestic and foreign theoretical
research achievements of related issues, build a set of communication mechanism of
knowledge transfer for transnational project teams. This mechanism was applied and vaired by
an actual project in order to check the effectiveness of the proposed mechanism. Hopefully, this
paper may provide a reference basis to expand international business for enterprises and
related professionals in the practical work, enabling them to establishing effective
communication mechanism and feel comfortable in their projects.
Key Words: Transnational Project;Knowledge Transfer;Communication Mechanism
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