STANDARD OPERATING PROCEDURES
标准操作程序
POLICY NO. SUBJECT
编号标题
FO-DM-001 Duty Check List
工作检查表
FO-DM-002 Bomb Threat炸弹威胁
FO-DM-003 Car Accident交通事故
FO-DM-004 VIP Check in
重要客人入住
FO-DM-005 Accident – Guest
意外—客人
FO-DM-006 Guest Complaints and Disputes
客人抱怨和争执
FO-DM-007 Request for Doctor/ Hospitalization
求医要求/住院治疗的要求
FO-DM-008 Fights
争斗
FO-DM-009 Fire
火灾
FO-DM-022 Lost & Found
丢失和发现
FO-DM-024 Safety Box
保险箱
FO-DM-028 Incoming Faxes/ Email at night time
夜间接受传真/电子邮件
FO-DM-030 Valuables
贵重物品保管
FO-DM-031 Guest Birthday
客人生日
FO-BC-002Incoming faxes
接收传真
FO-BC-005Meeting Room Rental
会议室租用
FO-BC-006Outgoing Fax
发送传真
FO-BC-007DHL / EMS/ Courier Services DHL
特快专递
FO-CON-002Baggage Service for Arrivals
行李抵达服务
FO-CON-003Baggage Service for Departure
行李离店服务
FO-CON-004Baggage Service for group Arrivals
团队行李抵达服务
FO-CON-005Baggage Serviceforg roup Departure
团队行李离开服务
FO-CON-006Baggage Storage
行李贮存服务
FO-CON-007Brochures, Maps and Directions
指引册，地图，导游册
FO-CON-008Flags
旗帜
FO-CON-009All Incoming Items
所有收入条款
FO-CON-010Newspapers
报纸
FO-CON-011Outgoing Items
外送物件
FO-CON-013Rooming Guest
陪同客人进房间
FO-CON-014Shuttle Bus
班车
FO-CON-015Outdated mail, faxes and parcels
过期的邮件，传真和包裹
FO-CON-016Paging Service
呼叫服务
FO-CON-017postal express service
邮政快递服务
FO-CON-018Taxi booking and arrangement
出租车预订及安排
FO-CON-019Trolley
手推车服务
FO-CON-020Umbrella
雨伞服务
FO-CON-AR-001Airport send off
机场送行
FO-CON-AR-002Airport Pick Up
机场接客
FO-CON-AR-003Airport Lost Luggage
行李丢失
FO-CON-AR-004VIP Arrive-Limousine
接重要客人-豪华轿车
FO-CON-AR-005VIP Arrive-( By Taxi )
接重要客人（用出租车）
FO-CON-AR-006Mobile Phone
移动电话
FO-CON-DRICER-001House Use/ Complimentary Vehicle
酒店自用/免费用车
FO-CON-DRIVER-002 Limousine Availability
大型轿车使用率
FO-CON-DRIVER-003 Limousine Cleaning & Maintenance
大型轿车清洁和保养
FO-CON-DRIVER-004 Mileage/ Petrol Control
运程/汽油控制
FO-CON-DRIVER-005 Limousine Request
用车申请
FO-CON-DRIVER-006 The Responsibility of Driver
司机责任保证
FO-EF-007Guest Preference
客人爱好
FO-EF-008Executive Floor Check In
行政楼层入住
FO-EF-009Hosting
招待
FO-FD-010Computer Down
计算机系统崩溃
FO-FD-011Foreign Currency Exchange
外币兑换
FO-FD-016Internal Trace Report
内部事务报告
FO-FD-017Key Control
钥匙控制
FO-FD-018Lost & Found at Check In
失物招领
FO-EFM-012VIP Check In
重要客人入住
FO-EFM-016Alleged Theft
偷窃
FO-EFM-017Guest Complaints and Disputes
客人抱怨和争执
FO-EFM-018Complimentary / House Use
免费房使用
FO-EFM-020Request for Doctor / Hospitalization
求医要求/住院治疗
FO-EFM-023Lost and Found
失物招领
FO-EFM-024Safety Deposit Boxes Key Inventory
保险箱钥匙清单
FO-EFM-025Safety Box
保险箱
FO-EFM-027Valuables
贵重物品保管
FO-EFM-028In-House Clinic
酒店医疗中心
FO-EFM-029Guest Birthday
客人生日
FO-EFM-030Guest Join-In Authorization
会员加盟授权
FO-EFM-031Guest Comments
客人意见
FO-EFM-032Booking at other Plaza Royale Hotel
豪廷酒店网络内约定
FO-EFM-033Hotel Events
酒店活动
FO-TEL-001Telephone Control DDD/IDD
国际/国内长途电话控制
FO-TEL-002Call Accounting System
电话记费系统
FO-TEL-003Call Barring and Unbarring
电话禁呼和解禁
FO-TEL-004Do Not Disturb Feature
请勿打扰事宜
FO-TEL-005Guest Locator Feature
为客人接电话至指定地点
FO-TEL-006Incoming Calls
接听来电
FO-TEL-007Operator Assisted Calls
接线员辅助呼叫
FO-TEL-008PABX Adcom Fax System
专用交换机传真系统
FO-TEL-009PABX Adcom Mail System
专用交换机邮件系统
FO-TEL-010Public Address Paging System
公共提示标志
FO-TEL-011Wake up Call
叫醒服务
FO-TEL-012Personal calls
私人电话
FO-001 Baggage Service
行李服务
FO-002 Business Center Service
商务中心
FO-003 Engineering Service
工程服务
FO-004 Handling Guest Complaints
处理客人投诉
FO-005 Handling Incoming Calls
处理来电
FO-006 Housekeeping Service
客房服务
FO-007 Room Service-Incoming Call
客房送餐来电
FO-008 In-Room Dining Order
客房用餐预订
FO-009 Runner Service
特殊服务