FO-CON-005Baggage Serviceforg roup Departure
团队行李离开服务
FO-CON-006Baggage Storage
行李贮存服务
FO-CON-007Brochures, Maps and Directions
指引册，地图，导游册
FO-CON-008Flags
旗帜
FO-CON-009All Incoming Items
所有收入条款
FO-CON-010Newspapers
报纸
FO-CON-011Outgoing Items
外送物件
FO-CON-013Rooming Guest
陪同客人进房间
FO-CON-014Shuttle Bus
班车
FO-CON-015Outdated mail, faxes and parcels
过期的邮件，传真和包裹
FO-CON-016Paging Service
呼叫服务
FO-CON-017postal express service
邮政快递服务
FO-CON-018Taxi booking and arrangement
出租车预订及安排
FO-CON-019Trolley
手推车服务
FO-CON-020Umbrella
雨伞服务
FO-CON-AR-001Airport send off
机场送行
FO-CON-AR-002Airport Pick Up
机场接客
FO-CON-AR-003Airport Lost Luggage
行李丢失
FO-CON-AR-004VIP Arrive-Limousine
接重要客人-豪华轿车
FO-CON-AR-005VIP Arrive-( By Taxi )
接重要客人（用出租车）
FO-CON-AR-006Mobile Phone
移动电话
FO-CON-DRICER-001House Use/ Complimentary Vehicle
酒店自用/免费用车
FO-CON-DRIVER-002 Limousine Availability
大型轿车使用率
FO-CON-DRIVER-003 Limousine Cleaning & Maintenance
大型轿车清洁和保养
FO-CON-DRIVER-004 Mileage/ Petrol Control
运程/汽油控制
FO-CON-DRIVER-005 Limousine Request
用车申请
FO-CON-DRIVER-006 The Responsibility of Driver
司机责任保证
FO-EF-007Guest Preference
客人爱好
FO-EF-008Executive Floor Check In
行政楼层入住
FO-EF-009Hosting
招待
FO-FD-010Computer Down
计算机系统崩溃
FO-FD-011Foreign Currency Exchange
外币兑换
FO-FD-016Internal Trace Report
内部事务报告
FO-FD-017Key Control
钥匙控制
FO-FD-018Lost & Found at Check In
失物招领
FO-EFM-012VIP Check In
重要客人入住
FO-EFM-016Alleged Theft
偷窃
FO-EFM-017Guest Complaints and Disputes
客人抱怨和争执
FO-EFM-018Complimentary / House Use
免费房使用
FO-EFM-020Request for Doctor / Hospitalization
求医要求/住院治疗
FO-EFM-023Lost and Found
失物招领
FO-EFM-024Safety Deposit Boxes Key Inventory
保险箱钥匙清单
FO-EFM-025Safety Box
保险箱
FO-EFM-027Valuables
贵重物品保管
FO-EFM-028In-House Clinic
酒店医疗中心
FO-EFM-029Guest Birthday
客人生日
FO-EFM-030Guest Join-In Authorization
会员加盟授权
FO-EFM-031Guest Comments
客人意见
FO-EFM-032Booking at other Plaza Royale Hotel
豪廷酒店网络内约定
FO-EFM-033Hotel Events
酒店活动
FO-TEL-001Telephone Control DDD/IDD
国际/国内长途电话控制
FO-TEL-002Call Accounting System
电话记费系统
FO-TEL-003Call Barring and Unbarring
电话禁呼和解禁
FO-TEL-004Do Not Disturb Feature
请勿打扰事宜
FO-TEL-005Guest Locator Feature
为客人接电话至指定地点
FO-TEL-006Incoming Calls
接听来电
FO-TEL-007Operator Assisted Calls
接线员辅助呼叫
FO-TEL-008PABX Adcom Fax System
专用交换机传真系统
FO-TEL-009PABX Adcom Mail System
专用交换机邮件系统
FO-TEL-010Public Address Paging System
公共提示标志
FO-TEL-011Wake up Call
叫醒服务
FO-TEL-012Personal calls
私人电话
FO-001 Baggage Service
行李服务
FO-002 Business Center Service
商务中心
FO-003 Engineering Service
工程服务
FO-004 Handling Guest Complaints
处理客人投诉
FO-005 Handling Incoming Calls
处理来电
FO-006 Housekeeping Service
客房服务
FO-007 Room Service-Incoming Call
客房送餐来电
FO-008 In-Room Dining Order
客房用餐预订
FO-009 Runner Service
特殊服务

Front Office Terms to Know
前厅部须知
A.H.&M.A. American Hotel and Motel Association.
美国饭店及汽车旅馆协会
Accommodate A promise of a room for a guest – if not in that hotel,
then a commitment to find a room elsewhere.
对客人保证客房的承诺
Adjoining Rooms Two or more rooms side by side without a connecting
door between them. In other words, rooms can be adjoining without being connecting.
两间或两间以上并排的、之间没有房门直接联系的房间。换言之，即相互毗邻但不连接的房间。

Adjust/Adjustment A correction of an error that occurred on a previous day.
对于之前发生的错误给予的修改
Advance Deposit Prepayment of room charges.
房间预付款
Average Daily Rate The average of rates charged for guest rooms during
one day of business. Method of computation:
日收取的商务客人平均房价。估算方法:
ADR = Total guest room revenue divided by number
of rooms sold.
ADR=卖出房的客房总收入除以卖出的房间数量。

Bank Funds issued to cashier for handling guest transactions
which must be balanced at the beginning of each shift.
为客人提供的交易资金必须在每次交班的开始时移交给出纳.
Block A group of rooms held at the request of Sales or Catering.
一批供销售或宴请使用的房间。

Blocked Room Room numbers assigned in advance of arrival on the
same day of arrival.
房间号码被事先安排和到达时一样的房间。

Booking Agreement Reference material for a number of reservations made
under a company or group.
为公司或团队预订准备的参考材料。

Bucket Tray used for filing guest folios by room number at Front Desk.
在前台上，用于为客人盛放房间号码的便条的碟子
Bucket Check When you compare the room board with the bucket.
用门牌号码和便条比较
Budget Check AM & PM comparison of guest bucket folios with room
rack to verify accuracy of account.
上午和下午的客房便条比较，检测房间帐户的准确性
Catch the Spirit Catch the training spirit with our “Catch the Spirit –
Phase I” education program. The program includes a three-part video training series, facilitator’s guide and certification program through Plaza Royale International, Inc.,