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MBA硕士范文_华电重工业务流程绩效评价方法研究(58页).rar

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文本描述
摘 要
本文从华电重工企业战略规划和业务流程及绩效评价体系现状出发,对企业战
略、业务流程重组和企业绩效评价方法进行研究分析。并选择有针对性的流程,在
业务流程重组的基础上阐述如何进行绩效评价。另外,本文还对业务流程重组、绩
效评价的实施分别进行了论述。
主要研究工作有以下两个方面,一是基于华电重工战略规划如何进行有效的企
业流程再造、现有典型业务流程如何重组以适应企业战略发展要求以及业务流程重
组需要的支持体系。再者是基于特定战略的业务流程重组前提下,如何根据公司战
略要求,有效的进行流程绩效分析。
通过研究,初步完成华电重工基于企业战略规划的业务流程重组的必要性论述
和企业通过基于平衡计分卡的关键绩效指标法来建立战略性绩效评价体系。在研究
过程中的创新点:一是基于传统的业务流程重组以外客户满意度为目标的模式,提
出业务流程重组成功内部满意度概念以及华电重工如何建立业务流程重组所需要
的支持系统。二是结合华电重工的实际情况,对建立绩效评价体系的方法进行论述
并提出绩效评价的方案以及建立流程绩效指标库的方法流程。最后是在研究过程
中,结合企业实际对平衡计分卡传统模型进行修正。
本文通过对业务流程重组和绩效评价方法的论述,对传统的理论进行了丰富,
同时,结合了企业的实际,期待能够对企业在进行这两方面工作的开展有一定的借
鉴作用。
关键词:业务流程重组;关键绩效指标(KPI);平衡计分卡;绩效评价
Abstract
In this paper, according to the status of enterprise strategic planning, business
process and performance appraisal system of HHI,enterprise strategic planning, BPR
and performance appraisal method of enterprise were deeply analyzed. Also, by choosing
targeted process, how to appraise the performance based on BPR was discussed. Beside,
how to implement BPR and performance appraisal were discussed separately.
The main contents of the paper are the following two aspects: one is how to conduct
BPR effectively based on the enterprise strategic planning and in order to adapt the
demand of enterprise strategic, how to re-engineering the typical business process, and
build the support system for BPR. Another one is how to analysis performance based on
business process.
The expected results through the research are: complete the discussion of the
necessity to re-engineer the typical business process based on the strategic planning of
HHI preliminary and to establish the strategic appraisal system through the method of
KPI based on BSC. The innovative points: one is beyond customer satisfaction as the
goal in the traditional BPR, put forward the new goal of business process reengineering
is internal satisfaction and how to establish the support system for BPR. The second is to
put forward the scheme of performance appraisal and the establishment of process
performance index method and process through the discussion of the method of establish
performance appraisal system. And the final is to update the traditional model of BSC
according to the actual business.
The traditional theory is enriched in the discussion of business process
reengineering and performance appraisal methods. At the same time, the paper is
combined with the actuality, and looked forward to be a reference to the enterprise.
Keywords: Business Process Re-engineering, Key Performance Indicator, Balanced
Score Card, performance appraisal