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硕士范文金纬酒店客房管理软件的设计与实现(63页).rar

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更新时间:2018/10/6(发布于北京)

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文本描述
摘要
自从中国进行改革开放以来,国内的经济快得到了快速发展,人民生活水平
日益提高,使普通百姓更有能力去全国各地旅游消费,这促使酒店服务行业也是
日益蓬勃。国内有很多投资商和大型企业的第三产业也开始向服务业进军,这使
得国内的酒店业进入了高速发展的轨道。由于消费能力的不一样,使得酒店从高
端到低端多元化分布,使得很多地区的低端酒店市场非常火爆,这为酒店行业的
发展带来极大的商机。

酒店如何抓住这一机遇,提高自身管理能力是最关键的。由于酒店是服务性
行业,所以它有组织结构复杂、提供项目多、客人进出频繁,原始的手工登记和
结帐已无法应对繁琐而复杂的过程,造成效率低且易于出错,已经大大制约了酒
店客房管理水平和效率的提升。随着计算机软硬件水平的不断成熟,各酒店管理
层已经看到使用计算机辅助管理的可行性,且现有的计算机网络也支持以软件辅
助的管理方式,这为酒店降低了成本但提高了工作效率,也给酒店业的发展带来
了新的能源。目前中小型酒店占了酒店业的大多数,但是目前很多酒店软件都是
为高星级酒店设计定制的,并不真正适合中小酒店使用,面对日益增多的游客,
使它们面临着很多困难。因此对目前中小酒店来讲迫切需要开发一套低成本、易
操作的酒店客房管理软件来解决目前面临的一些问题。然而中国酒店行业存在对
客服务效率不高、员工执行力不强、业务流程不畅、员工权限控制不严。因此做
好如何对客人的服务、权限等级的严格控制、客房管理效率和水平的提高是中小
型酒店要解决的主要问题,本次软件系统设计也为了能解决这方面的问题。

该“酒店客房管理系统设计”是基于 SqlServer2000 数据库、Delphi6.0 程序设
计的基础上实现的。在此设计中,实现了酒店的宾客从预订到登记入住、退房、
房务中心查房、退房帐单的打印、操作用户权限管理、基础数据字典维护等功能。

通过本系统的实现,提升了酒店的管理水平和工作效率,实现中小型酒店从客房
与客人之间管理的计算机化,从而优化了酒店管理,使工作人员有更多的时间和
精力为酒店客人提供优质和人性化的服务,树立酒店品牌,为酒店带了更大的效
益。

关键词:酒店客房信息,酒店软件开发,SQLSERVER,DELPHI 开发
II
ABSTRACT
Since China carried on reform to open, the local economy got a rapid
development quickly, people's living standard raises day by day and makes the common
common people have the ability to tour consumption in the whole whole country more,
this urges service profession in hotel also the that day benefit is booming.There are a lot
of investment companies and large business enterprise in domestic of the third industry
also start toward the service industry and make the local hotel industry get into the orbit
of high-speed development.In order to consuming ability of different, make the hotel
distribute from high level to low level diversification, make market in the low level
hotel of a lot of regions very fierce, this brings tremendous business opportunities for
the development of hotel profession.Hotel how hold tight this opportunity, raising the
oneself management ability is the most decisive.
The hotel is service profession, so it has organization structure complicated,
provide item many, the guest pass in and out multifarious, the handicraft register of
originality and ring it up have already canned not should make efficiency low and be
easy to come amiss to the tedious but complicated process, already consumedly check
and supervision hotel management promoting of level and efficiency.With bad
calculator soft hardware level of continuously mature, each hotel has already seen the
possibility that the use calculator lends support to a management, and the existing
calculator network alsosupport with the management that the software lends support to,
this lowers cost for hotel but raise a work efficiency, also give of the development of
industry in the hotel bring new energy.The great majority that won a small scaled hotel
to have industry in the hotel currently, but currently a lot of hotel softwares all for Gao
star class the hotel design the custom-built, not truely suitable medium the public house
use and face the visitor who increases day by day and make them face a lot of
difficult.Consequently to speak to urgently need to be developed in the public house
currently a set of low cost, management software in the hotel of easy operation, solve
face currently of some problem.However profession existence in China hotel work an
efficiency to the service not high, employee's execution isn't strong, business process
not Chang and employee the legal power control isn't strict.The exaltation of strict
control, guest room management efficiency and level of service, legal power grade thatIII
consequently works well to the guest is medium the small scaled hotel want to work out
of key problem.
This software system designs also for canning work out the problem of this
aspect.Shouldguest room in the hotel management system design is according to the
foundation of SqlServer2000 databaseses, Delphi6.0 program designs up carry out.In
this design, carry out the tenant of hotel from reserve register to go into, the guest room
check out, the house keeping center check building, check out a printing of bill and
operate a customer legal power management, foundation data the dictionary support etc.
function.The realization that passes this system promoted the management level and
work efficiency of hotel, the small scaled hotel managed with the guest's from the guest
room in the realization of the calculator turn, thus excellent management for turning a
hotel, make the staff member have service that more time and energy humanize for
guest in the hotel providing a superior quality and, set up brand in the hotel, took greater
efficiency for the hotel.
Keyword: Guest room information in the hotel, software development, SQLSERVER
in hotel, DELPHI develops