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本文以作者当前就职的 HI 中国子公司为研究对象,主要阐述了 HI 中国子公司
成立后在质量活动中遇到的一些问题,分析了企业质量战略与质量实践背离的因
素,以及如何通过质量文化建设发现偏差、消除矛盾并形成可持续改进的质量文化
机制。
相对于国际化大公司推广企业质量文化和质量制度建设,广大中小型企业缺少
规模优势,容易受到各种环境因素的影响,很难强势的推广和复制企业制度,因此
质量文化的培育更为重要。HI 中国子公司作为一个典型的中小型企业,本文首先对
其成立初期面临的质量问题运用 5M1E 工具进行了识别和说明;然后运用质量文化
的结构化特征对 HI 中国子公司的质量管理状况进行对比研究,定位公司质量管理
所处的层级,发现差距所在,并以此模型有针对性的构建了 HI 中国子公司质量文
化建设的策略和目标。在确立了公司实施质量文化建设的决策后,采用 SWOT 分
析工具对 HI 中国子公司所处的内、外部环境及其优势和劣势进行了归类分析,从
而确定质量文化建设的行动方针。
本文通过质量文化的结构化特征来研判企业的质量管理水平和层次,分析了
HI 中国子公司质量文化建设遇到的问题并提出对策,不仅具有一定的实践意义也无
疑会为类似规模的中小企业特别是广大中国中小企业提供参考和可行性方案,使得
更多企业能够感知质量文化的力量,并通过质量文化建设得到健康持续的发展。
关键词
质量、质量文化、质量意识、中小型企业
Abstract
Abstract
Quality culture of enterprises is a subsystem of enterprise culture, construction of
quality culture in enterprise is a crucial element in shaping the core competitiveness of
enterprises and sustainable development for a long run. Although quality management
theory is already quite mature world-wide, especially the construction and certification of
quality management system, based on ISO 9000 international quality management
system standard, has got popularity on a global scale. However, the establishment of a
quality management system is not the same as having a high-quality gene. The hidden
factors, such as enterprise's geographical features, resources, historical traditions, cultural
beliefs and other factors, will affect the enterprise's perception of quality, even making
quality practice deviated from the established quality objectives. Only rooted in the soil
of quality culture, to enable enterprises have vitality in its quality activities and practices.
This article is intended to take HI Chinese subsidiary, which the author is serving as
quality manager, as the study object. This article mainly described some quality
problems after HI Chinese subsidiary been founded, addressed the deviation factors
between enterprise quality strategy and quality practices, how to find the deviations,
eliminate the conflict and finally to realize continuous improvement mechanism through
the quality culture construction.
。。。