《全面质量流程重组手册和工具(英文版)》(37页).rar About　the　TQLO The　mission　of　the　Department　of　the　Navy　(DON)　Total　Quality Leadership　Office　(TQLO),　is　to　assist　the　DON　leaders　in　their quality-focused　improvement　efforts.　The　TQLO　also　provides　technical advice　to　organizations　inside　and　outside　government.　The　TQLO has　responsibilities　in　six　key　areas: Information　and　Communication The　TQLO　educates　the　DON　about　TQL　policies　and　initiatives through　the　TQLeader　and　through　articles　and　presentations　at conferences.　It　has　developed　an　electronic　bulletin　board　and　an Internet　site　to　facilitate　communication. Assessment Systems　are　needed　to　assess　and　enhance　TQL　implementation in　the　DON.　The　TQLO　designs　and　develops　feedback　mechanisms in　support　of　mission　accomplishment.　It　also　develops new　approaches　to　improving　organizational　effectiveness. Consultant　Services TQLO　members　provide　technical　advice　to　the　Under　Secretary of　the　Navy　and　other　senior　DON　leaders　on　the　application　of TQL　principles　and　methods　within　the　DON　and　on　strategic planning.　Advice　may　also　take　the　form　of　recommendations　on implementing　new　laws,　such　as　the　Government　Performance and　Results　Act,　as　well　as　on　related　initiatives. Education　and　Training The　TQLO　is　responsible　for　ensuring　the　technical　accuracy　of the　DON　TQL　curriculum.　Having　overseen　the　design　and development　of　the　courses,　the　staff　now　advises　on　the　integration of　TQL　material　into　training　pipelines.　The　TQLO　continues to　publish　handbooks　and　other　materials　on　organizational change　and　to　design　new　courses