文本描述
福特汽车培训材料——6sigma推行
Outline
qQuality level
qWhat is Six sigma?
qWhy we need Six sigma?
qDevelopment and Deployment strategy
qHow Six sigma merges into our daily business?
Overview-Four Quality Gurus
uHistorically companies have focused on quality issues for customer satisfaction
uPrior to six sigma there were four key quality gurus that most companies’ quality programs followed
uDeming
uJuran
uCrosby
uTaguchi
Deming
Deming taught:
•Importance of understanding variation in work processes
•Role of management in leading for quality
•Application of statistics
•Plan-Do-Check-Act
……